Deputy Head of Cabin Crew Training

Our client has begun operating a small fleet of Boeing 737 aircraft (NG and MAX) in the ACMI market, and they are seeking potential candidates for the position of Deputy Head of Cabin Crew Training, reporting to the Head of Cabin Crew Training and Safety.

The Deputy Head of Cabin Crew Training will support the Head of Cabin Crew Training & Safety in development activities, driving innovation, and fostering a culture of continuous development.

The position is based at London Gatwick and offers hybrid working; however, the role will require regular travel, both within the UK and overseas, for training delivery and occasional flight duties to support the ACMI business model. Therefore, the ideal candidate must be flexible and have the ability to travel. Working hours and patterns will be variable, as weekend and bank holidays will occasionally be worked for training events in line with our cabin crew rosters, in which case, days off in lieu will be issued.

Responsibilities:

• Supporting the Head of Cabin Crew Training & Safety in development activities, driving innovation, and fostering a culture of continuous development.
• Assisting the Head of Cabin Training & Safety in defining and overseeing the cabin crew training strategy and implementation.
• Acting as a team leader in the absence of the Head of Cabin Crew Training & Safety.
• Attending management meetings and reporting on department activity and updates as required by the Head of Cabin Crew Training and Safety.
• Participating in Cabin Safety Liaison Group meetings with Cabin Services Management, Cabin Safety, and members of the CLG.
• Contributing towards the training department's overall objectives and key performance indicators to support the growth and performance of the Company.
• Liaising with the Crew Training Coordinators to ensure that crew training records and expiries are being managed efficiently and in line with correct protocol.
• Developing company and customer training programs and syllabi.
• Delivering training programs to Cabin Crew & Flight Crew for company and customers.
• Ensuring that all Cabin Crew training procedures, materials, and processes comply with UK CAA regulations and requirements.
• Conducting departmental audits, risk assessments, and compliance checks.
• Conducting Cabin Monitoring Checks & Line Checks.

Qualifications:

• Valid UK CCA or ability to obtain a UK CCA/UK Medical certificate.
• Train the Trainer or equivalent teaching qualification.
• Current or previous CIN holder.
• AET L3 certification or equivalent if currently holding a CIN.
• RFX certification.
• CRMT certificate.

Skills, Experience, and Requirements:

• Previous experience in airline cabin crew training management or a similar role.
• Proficiency in creating training materials using Microsoft, Prezi, and Canva.
• Computer literate with the ability to produce manuals and materials to support the training department.
• Familiarity with LMS program development is desirable.
• In-depth knowledge of UK CAA regulations and processes.
• Experience of authority and training inspections is desirable.
• Ability to deliver comprehensive training including CRM/SEP/Fire and Smoke/Aviation Medicine/Aviation Security/Dangerous Goods and upskill courses.
• Ability to identify and respond to learning needs.
• Ability/Experience in setting Key Performance Indicators.
• Experience in performance management of training personnel.

Forward Assist Recruitment is operating as an employment agency. Forward Assist Recruitment is an Equal Opportunities employer; we welcome applicants from all backgrounds.