Deputy General Manager, Band 7

The Deputy General Manager will have a specific responsibility in managing both operational and junior level strategic decision planning, supporting the General Manager on the recovery and transformation actions post the COVID pandemic to allow us to deliver a new normal.

• Provide leadership to areas managed, working with surgical general managers and clinical colleagues to manage the design and delivery of clinical/non-clinical elective services within the specialities.
• Develop a culture within areas managed in which all staff are delivering high quality patient-centred clinical and support services.
• Develop short, medium and long-term objectives, which are turned into effective, affordable and achievable annual service plans for the specialities, and deliver these plans within the financial resources available.

Responsibilities include:

• Identifying opportunities and formulating new service developments and initiatives, supporting the General Manager in preparing bids and ensuring business cases are produced for service developments, taking into account activity and income projections and resource allocations.
• Working with colleagues to review and redesign services in order to meet the needs of patients and enable the specialities to achieve key performance indicators and reduce costs.
• Supporting the General Manager in the planning of future capital developments for the specialities to deliver improved facilities for patients in line with the Trusts Strategic Plan.
• Developing robust mechanisms to ensure clear communication of service plans, objectives and service changes within the specialities.

Performance Management:

• Develop effective processes for monitoring and managing elective and emergency activity, identifying when performance falls below set standards and taking corrective action.
• Analyse and interpret a range of options in highly complex situations, making judgements and deciding upon corrective action to ensure performance targets are achieved.
• Determine the information needs of the specialities and ensure appropriate timely data collection mechanisms are established to support capacity and demand analysis.

Financial Management:

• Support the General Manager on the planning and implementation of cost reduction elective programmes for the specialties in line with corporate objectives.
• Ensure that the specialties adhere to the Trust Standing Orders, Standing Financial Instructions, and work within the Trusts policy framework.
• Undertake budget holders training to ensure skills to manage budgets effectively and provide support to budget holders by regularly reviewing budget statements.
• Lead on business planning and participate in corporate approach, agreeing proposed commissioned activity with relevant clinical leads.

Staff Management:

• Deliver safe, efficient and effective delivery of care through the non-clinical management team.
• Manage all non-clinical staff within the specialties in line with the Trusts employment policies.
• Monitor key workforce indicators (sickness absence, turnover etc.) that affect productivity and work with line managers and the Divisional HR Manager to address issues of concern.
• Develop mechanisms for ensuring performance appraisals and continuous professional development of all staff.
• Ensure compliance with mandatory and statutory training and appraisal rates.

Clinical Governance:

• Support the General Manager in improving the effectiveness of clinical services by working with the Clinical Lead.
• Ensure that clinical standards, education, audit and research and development are pursued in line with Trust strategy.
• Ensure that relevant national policy guidance/targets in relation to clinical governance are implemented and adhered to.
• Develop and co-ordinate effective methods for determining user views on services provided.
• Take overall responsibility for the specialties responses to complaints, ensuring thorough investigations and timely responses.
• Develop and monitor effective risk management strategies thus improving patient and staff safety.