Deputy General Manager

Deputy General Manager “Competitive Socialising”

Location: Milton Keynes

Salary: £35,000 - £40,000 +

Have you got Deputy General Manager experience in Hospitality or Leisure? The ideal candidate will support the General Manager in leading the new team on a day-to-day basis in all operational issues, to deliver an exceptional customer experience.

Role Responsibilities:

• Support the General Manager to manage all aspects of the operation on a day-to-day basis ensuring that your venue delivers an exceptional customer experience.
• Have a pro-active, can-do attitude in delivering the best customer experience by maintaining high standards, taking professional pride in how the venue looks.
• Encourage the team to grow memberships and admissions, in line with budgets.
• Support the General Manager in managing the recruitment, training and induction of new staff.
• Delegate tasks and organise a team in a fast-paced bespoke customer service environment.
• Control costs related to labour, stock, and facilities management by monitoring orders and usage and reactive maintenance callouts, in line with budgets.
• Liaise with central support functions, external contractors/bodies etc. on matters relating to the successful operation of the cinema.
• Establish and maintain relations with the local community, businesses, and media to enhance the image of the company and to inform them of relevant developments within the company, its products and services as requested by the General Manager as part of the grassroots marketing campaign.
• Take responsibility for full site compliance with health and safety, financial and security policies and procedures and audits.

Person Specification:

• Previous experience of successful management in the hospitality industry.
• Proven experience of successfully leading and motivating a team to meet business targets.
• Experience of developing employees and managers through training, coaching, and mentoring.
• Experience of recruiting and managing staff, with an awareness of good HR practice.
• A strong and effective communicator.
• Financially aware and successful track record of managing profit & loss accounts.