Deputy General Manager

TN United Kingdom; London; On-site; GBP 30,000 - 50,000; Full time

Job description

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Lane7 are the fastest growing and the market leading boutique bowling business in the UK, with multiple venues across three brands: Lane7, Level X and Gutterball. Think of us as your one-stop-shop for a great activity packed experience, because bowling is not the only thing we’re good at, we have arcades, beer-pong, e-darts, virtual reality, karting, shooting booths, karaoke booths, batting cages and much more!

Could you be what we’re looking for?

Our ideal candidate is a Deputy General Manager who has a passion about delivering excellent guest service, developing their team through coaching & training, and has the ability to run a large, multi-faceted business, with multiple revenue streams.

• Do you have 3+ years of Management experience in the leisure, hospitality, or F&B sector?
• Are you able to lead by example and supervise a team?
• Can you inspire and motivate wider teams to deliver an outstanding guest experience?
• Are you welcoming, and supportive of those around you?
• Have you got a positive, can-do, and problem-solving attitude?
• Do you have the ability to create a sense of fun?
• Are you able to work shift patterns?

The Role

• Work alongside the General Manager in all areas of the venue and make operational decisions on daily matters of importance
• Managing the daily operation of the entire venue, including the selection, training, development and performance management of all staff
• Full profit and loss responsibility
• Adhere to company standards and service levels to increase sales, minimise costs, beverage, supply and labour costs
• Be fully accountable for all process and procedures within the business from daily transactions to inventory management
• Actively participate in all areas of the operation from gaming, food, beverage, events, sport and labour whilst maintaining required standards of operation in daily activities
• Ensure positive guest service in all areas. Respond to complaints within the given parameters or escalate to the General Manager, taking any and all appropriate actions to turn dissatisfied guests into return guests
• Create an environment that is team focused and encourage a professional and motivating atmosphere for all team members

What We’ll Offer

• 28 days holiday per year
• Company pension contribution
• Free bowling and activities for you and up to 3 others when you aren’t working (off-peak time)
• 25% off food and drink
• Get involved with different social activities throughout the year through our team social calendar
• Annual team awards party
• Access to our team wellbeing app – to support in promoting mental health awareness and wellbeing in our teams.
• Cycle2Work scheme partnered with Halfords
• Refer a friend scheme

To Apply

All candidates must be fluent in written and spoken English and have the right to work in the UK.

Does this sound what you’re looking for? Get in touch asap to find out more and join us!