Deputy Director for Workplace Service Delivery

Deputy Director for Workplace Service Delivery

On behalf of The Government Property Agency, we are looking for a Deputy Director for Workplace Service Delivery - (INSIDE IR35) for a 6 month contract based in London - (Role will be predominantly based in Whitehall Campus with occasional regional visits).

The Government Property Agency is an Executive Agency of the cabinet office. It is changing the way the Civil Service works and is at the forefront of Government's transformation agenda; reshaping the relationship civil servants have with their place of work. The Agency is central to the delivery of key Government policies including moving 22,000 Civil Service roles out of London by 2030 and tackling climate change by contributing to the Net Zero agenda. To do this we are delivering a major change programme across the UK and consolidating our portfolio in order to save £1.4 Bn over 10 years.

Beyond the bricks and mortar, the GPA is about providing great workplaces for our people. This is an ambitious and exciting task, for which we need innovative people, with strong commercial acumen, who are passionate about visualising and implementing customer needs.

Innovation and progress are at the heart of our behaviours. We foster a culture of lifelong learning, where curiosity and self-improvement are encouraged. And we're dedicated to becoming a leading, inclusive employer both in the external market and throughout the Civil Service. Our strong emphasis on Equity, Diversity, and Inclusion (EDI) is not just about driving inclusion across our organisation, it is also about ensuring our services meet the needs of government departments and the civil servants who use our spaces.

Join our dynamic and diverse team that leads with purpose, improving sustainability, nurturing social value, driving inclusivity and flexibility, and kickstarting economic growth. We are driven by purpose, and you can be part of it too: where you make a meaningful impact; where you influence; where your voice really matters, where you help to shape our future direction.

Person Specification

We encourage applications from people from all backgrounds and aim to have a workforce that represents the communities and wider society that we serve.

We pride ourselves on being an employer of choice. We champion diversity, inclusion and well-being and aim to create a sense of belonging in a workplace where everyone feels valued.

Experience & Technical Skills

1. An experienced leader of workplace services (hard and soft facilities management, operational security and ICT services) with first class commercial acumen and the ability to get the best out of large-scale service contracts.
2. An excellent senior leader, with experience of building capability and driving continuous improvement, encouraging diversity and collaboration and promoting a high-performance culture.
3. Resilient and resourceful in understanding and solving complex challenges both across the GPA and its wider stakeholder groups.
4. Someone with the authority and gravitas to influence stakeholders at Director level and above (inside and outside government), maintaining support for a demanding change agenda amidst other competing pressures.

Main Responsibilities

1. Provide inspirational leadership across the Government Property Agency as it matures as an organisation following its creation in 2018.
2. Support customers in moving to and using our workplaces in a way that allows them to deliver the wider objectives of those departments, is popular with customers, provides operational excellence in the workplace and enhances client satisfaction.
3. Put customer service excellence at the heart of everything the team (including our delivery partners) does.
4. Lead a team of civil servants and commercial/non-commercial delivery partners to transform our customers' workplace experience and the value of our services for our clients.
5. Develop the GPA team to lead service delivery for a portfolio of up to 1,000 buildings, many of which are historic and have national importance.
6. Act as the Product Owner for the future of the GPA Workplace Services Contracts.
7. Lead, organise and manage delivery of workplace services (including shared ICT delivery) across multiple operating environments.
8. Ensure the effective integration of new assets, services and teams as part of the ongoing GPA asset transfer programme; and support a programme of planned lifecycle replacement.
9. Develop, manage and produce a range of workplace services data to support decision-making and identify opportunities for service improvement.
10. Work collaboratively with other teams in Workplace Services to champion the workplace experience.
11. Lead and inspire your own teams, growing them in line with the development of new GPA business.

Key Stakeholders

1. Customers (anyone using one of our buildings).
2. Clients (government departments including Permanent Secretaries, arm's length bodies and others who buy our services).
3. Commercial and non-commercial delivery partners.
4. Crown Commercial Services.
5. Office of Government Property.
6. CPNI.
7. Regulators/inspectors.
8. Professional organisations (e.g. IWFM, RICS).
9. Other GPA teams.

Essential Criteria

1. SC / CTC clearance. As a minimum you must be eligible and willing to undergo these checks.
2. Stakeholder engagement experience.
3. Estates / FM professional experience.
4. Experience of operating at a senior level in a highly complex multi-client environment.
5. Proven track record in efficiently and safely operating a national and high-profile portfolio of buildings.
6. Excellent communication skills with evidence of inspirational and inclusive leadership.
7. Able to create environments where projects can succeed in delivering the outcomes set out in the business case.
8. Have a track record of delivery of significant change programmes within large and complex organisations.
9. Creative, innovative and adaptable.
10. Comfortable working in a fast-paced environment, dealing with uncertainty and handling a range of challenges competently.

Desirable

1. Public Sector Experience.
2. CIWFM.
3. Holds a recognised property qualification such as RICS or BIFM.
4. Computer Aided Facility Management (CAFM).
5. CMIOSH.
6. Experience of operating within public sector including through PFIs.

Please be aware that this role can only be worked within the UK and not Overseas.

DE&I Commitment

GPA guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy.

Armed Forces Covenant

The Government Property Agency guarantees to interview veterans or spouses / partners of military personnel who meet all the essential criteria for the vacancy.