Deputy Delivery Service Manager

NHS; London; On-site; GBP 40,000 - 60,000; Full time

Job description

Deputy Delivery Service Manager, Barts Heart CentreBand 6

The Cardiovascular CAG is offering an exciting opportunity to join the Barts Heart Centre's Administrative Team leaders. We are looking for an enthusiastic and highly motivated individual who will be responsible for the Cardiology Admitted service and work closely with the clinical teams in this area and beyond. The purpose of this post is to provide effective and efficient leadership of the Admitted Cardiology service. As the Deputy Delivery Manager, you will manage and co-ordinate administrative services for the Intervention and EP teams, ensuring we meet quality and activity targets. You will take ownership of ptl validation and data quality issues for the service; undertake complaint investigations; and lead on service improvement projects under the support and guidance of the Service Delivery Manager. In return, we will develop your skills, knowledge and experience with formal and on-the-job training.

Your primary base will be St Bartholomew's Hospital, West Smithfield, London, EC1A 7BE. We will enable flexible working patterns where possible.

Main duties of the job

This is an exciting opportunity to work in a busy and vibrant department in the heart of London. We are looking for a passionate and dedicated self-starter looking to expand their knowledge and management experience to join our team.

The post holder will be based at St Bartholomew's Hospital / St Martin Le Grand Building and will report to the Service Delivery Manager.

We want a passionate and dedicated manager who can run a high-quality service and drive transformation.

The post demands effective communication skills, confidence and diplomacy with the ability to work in a busy environment with challenging deadlines. The successful post holder will be comfortable and familiar with using data to inform priorities, as well as working with and communicating across a multidisciplinary team. The successful candidate will have experience in leading an administrative team, can demonstrate an ability to deliver sustainable service improvement and has a track record of improving quality and patient experience in line with Trust and NHS requirements and standards.

About us

Barts Health is one of the largest NHS trusts in the country, and one of Britain's leading healthcare providers.

The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.

Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.

We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.

Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. Please see attached JD and full advert.

We are dedicated to being an outstanding place to work and will work with you to get the best experience. We know flexible working is not a one size fits all and will mean something different to everyone. We are inclusive, so if you are interested in flexible working, please speak to the recruiting manager.

Person Specification

Qualifications

• Evidence of continued professional development.

Experience

• Management experience in an NHS operational environment.
• Experience of managing a PTL/data quality for a service.
• Detailed Knowledge of Trust Care Records System (CRS).

Knowledge

• Detailed knowledge of the 18-week target, and demonstrable experience in the achievement of this.
• Up-to-date knowledge of NHS policy.
• Detailed knowledge of ICT and Microsoft Office systems.
• Knowledge and experience of using Trust Care Records System (CRS).

Skills

• Able to analyse and interpret complex information.
• Excellent verbal and written communication skills.
• Proven ability to communicate complex issues.
• Evidence of delivering on objectives.
• Ability to cope with large workloads, work under pressure and meet deadlines.
• Ability to lead teams to bring out the best in them for the good of staff members and patients.
• Ability to work and plan the strategic direction of a service.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.