Deputy Care Manager

Job Title: Deputy Care Manager

Location: York

Contract: Full-Time + On Call

Salary: Upto £32,500 DOE

Join us on our mission

Radfield Home Care specialises in providing personalised, private care for older
people in their own home, Our mission is to make ageing a more enjoyable and
rewarding experience for all involved and our Deputy Care Managers have a
huge role to play in making it happen

Could you be the Deputy Manager we’re looking for in York?

Our amazing Deputy Care Managers are the kind of people who love to help others get the most out of life.

Supporting the Operations Manager, you’ll be taking responsibility for the day-to-day service delivery of the Radfield Home Care service in York, driving success and growth by promoting the right working environment, maintaining standards and ensuring quality.

In simple terms you’ll be making sure that our care professionals get the support they need and our clients get the care that’s right for them.

You love the challenge of a busy working environment where no two days are ever the same. You’re a people person, with experience of recruiting, managing and developing a team and previous experience working for a home care provider is preferable.

We’d also love to hear from you if you’ve got previous care experience in roles such as care home manager, care coordinator, deputy manager, field care supervisor, and care manager

Key Responsibilities

Operational Support

Manage Office Team: manage the office team of care coordinators and supervisors day-to-day in order to ensure they are delivering a high quality care provision

Supervise and Support Care Staff: Provide guidance to care workers, ensuring adherence to best practices and care plans.

Scheduling and Rotas: Assist in managing staff rotas to maintain adequate coverage for client needs.

Client Visits: Conduct client visits to monitor service quality and gather feedback.

New Services: Support the development, mobilisation and provision of new care services

On Call: Play an integral part of the On Call service, providing support outside of office hours

Operational Planning: working with the Operations Manager and General Manager to influence plans and strategy for future compliance, growth and direction.

Care Planning

Assessment and Review: Help conduct assessments for new clients, develop personalised care plans, and perform regular reviews.

Plan Updates: Ensure client care plans are current and accurately reflect any changes in health or circumstances.

Regulatory Compliance

Policies and Procedures: Ensure all staff comply with organisational policies, safeguarding protocols and CQC regulations.

Health and Safety: Oversee compliance with health and safety protocols to protect clients and staff.

HR and Professional Boundaries: ensure the service meets basic HR protocols and professional boundaries (both client and care professional) are strictly adhered to

Recruitment, Onboarding and Training

Care Professional Recruitment: Working with the recruitment team to ensure there is consistent recruitment of high quality Care Professionals to maintain and grow a safe service

Organise Staff Training: Coordinate and deliver training that ensures all team members maintain sufficient training qualifications

Performance Monitoring: Conduct performance reviews, provide constructive feedback, and identify training needs.

Communication and Liaison

Point of Contact: Serve as a contact for clients’ families and healthcare professionals, fostering clear communication regarding client care.

Record Keeping: Maintain accurate client records and incident reports, ensuring confidentiality and GDPR compliance.

Crisis and Complaint Management

Incident Response: Manage emergencies and assist staff in handling challenging situations effectively.

Address Complaints: Investigate and resolve complaints, focusing on continuous quality improvement.

Make a difference in your local community

Interested in joining the team? Apply now!