Deputy Boutique Director, Harrods

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Deputy Boutique Director

Harrods, London, UK

Full-time, Permanent

Time never stands still at Vacheron Constantin. Deep pride in our heritage fuels our passion to trailblaze an even brighter future. For us, excellence is both a given and a never-ending quest. Our curiosity knows no bounds and better is always possible. For nearly 270 years, we have continuously reinvented our vision as a Maison of Belle Haute Horlogerie.

Are you passionate about luxury timepieces? Would you like to play a critical role in managing a team?

HOW WILL YOU MAKE AN IMPACT?

• Your mission will be to support the Boutique Manager in creating within the boutique a universe that will deliver a One Of Not Many memorable client experience and fulfilling employee experience. You will strongly participate in maintaining high operational standards and create a strong clienteling approach to drive ambitious and sustainable business results.

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

Business development

• Strongly contribute to the growth of the Brand's reputation and desirability in the market by participating in networking activities outside of the Boutique including client events.
• Initiate Boutique events and activities through partnerships to boost sales and traffic.
• Be aware of the local business environment.

Clienteling

• In collaboration with the boutique team, drive and monitor all CRM and clienteling initiatives.
• Lead by example and develop individual relationships with clients and prospects.
• Partnering with the Boutique Director to develop targeted action plans for clients and prospects while driving the business forward.

Boutique performance and operations management

• Demonstrate sales leadership for staff and assist the Boutique Manager in setting performance targets for team and individuals with relevant KPIs.
• Oversee and prepare weekly, monthly and annual reports together with the Boutique Director and provide strategic analysis/action plans for the Boutique to achieve and surpass goals and objectives.
• Oversee admin tasks.
• Prepare regularly a client analysis report, sharing insights of local trends.
• Maintain consistent, uncompromising high standards of presentation and client service.
• Drive change and ensure adoption of new tools & services.
• Manage boutique operations in accordance with Brand and group compliance policies and enable the team to perform at their very best on the shop floor.

Represent Brand identity - Act as a Maison ambassador

• Act as an Ambassador for the Brand when attending meetings, events and other work-related functions, ensuring the integrity of its image with clients and within the local retail community.
• Alongside the Boutique Manager, participate in regular PR events to promote and enhance the boutique presence with existing and new clientele.
• Adhere with Passion to the values and rituals of presentation established by the Maison.

Team Management & People Development

• Assist the Boutique Director with coaching, training, motivating and developing the sales team.
• Lead by example with a high degree of professionalism at all times.
• Develop positive relationship with team by understanding and addressing individual motivation, needs and concerns.
• Conduct motivational daily briefings.

Requirements

You are motivated by:

• Pursuit of excellence: Passion, Team spirit, Distinguished, Presence, Integrity.
• Sense of diplomacy: Leadership, Fairness, Aptitude for client service.
• Business sense: Anticipation, Decisiveness, organisational skills, Ability to delegate.

You have:

• Knowledge and understanding of the luxury market with emphasis on watchmaking.
• Personal client base plus the ability to develop good relations with clients and business partners.
• Excellent sales techniques and the ability to pass on knowledge and experience.
• Experience of conflict management.
• People management skills.
• Numerate and results orientated.
• Excellent organisational skills.

WHAT MAKES OUR GROUP DIFFERENT?

Our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential.
• We value freedom, collegiality, loyalty, and solidarity.
• We foster empathy, curiosity, courage, humility, and integrity.
• We care for the world we live in.

Our benefits:

• Flexible Working hours & Quality Workplace.
• Health & Wellness.
• Socially Engaged.
• Generous Holidays & Days Offered.
• Company Restaurant.
• Training & Learning Programs.

The hiring process:

• Step 1: Call with Talent Acquisition Team + Predictive Index.
• Step 2: Interview with HRBP and Hiring Manager.
• Step 3: Interview with the Head of Sales.
• Step 4: Interview with the Brand Director.

Interested? Join us! #WeAreWaitingForYou