Deployment Manager

JR United Kingdom; Birmingham; On-site; GBP 80,000 - 100,000; Full time

Job description

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Are you passionate about delivering digital innovation that transforms the customer experience? We’re on the lookout for a Digital Mobilisation Manager to join a dynamic digital team and lead the rollout of cutting-edge omni-channel technologies across Business & Industry sectors.

You’ll engage directly with senior stakeholders and cross-sector operations teams, acting as a strategic partner to recommend and implement best-fit digital solutions. With a national remit, you’ll visit high-profile sites, oversee multi-site rollouts, and ensure smooth transitions from planning through to business-as-usual operations.

Key Responsibilities for the Digital Mobilisation Manager:

• Act as subject matter expert for all digital restaurant solutions within Business & Industry.
• Lead end-to-end mobilisation projects, ensuring delivery to agreed timescales and standards.
• Work collaboratively with sector leads and operations teams to understand business needs and deliver tailored digital solutions.
• Own and maintain central mobilisation plans, deployment schedules, and reporting tools.
• Drive process improvement and agility to accelerate deployment timelines and enhance client experiences.
• Collaborate with product managers to embed updates and enhancements into deployments.
• Act as the main point of contact for operational and support teams, ensuring strong relationships and clear communication.
• Manage relationships with third-party suppliers, overseeing installations, budgets, and compliance.
• Champion digital adoption by working with culinary and marketing teams to ensure offerings excite and engage customers.
• Support with data-driven decision-making, promotional tactics, and customer journey mapping.
• Provide project and technical support during onboarding, including high-profile or complex client launches.

Key skills for the Digital Mobilisation Manager:

• Degree-level education.
• Proven track record in stakeholder management and operational mobilisation.
• Experience in delivering digital transformation projects, ideally in hospitality or retail environments.
• Knowledge of app or digital product development and implementation.
• Strong project management skills with relevant tools and qualifications.
• Confident user of MS Project and other digital planning tools.
• Excellent interpersonal and presentation skills with the ability to influence and inspire.
• Team player with a proactive, hands-on approach and strong attention to detail.

What You’ll Get as the for the Digital Mobilisation Manager:

• The opportunity to lead exciting digital initiatives for some of the UK’s most prestigious sites.
• A collaborative and forward-thinking digital team.
• A role that blends strategic thinking with practical delivery.

If this sounds like the perfect next step in your career, please apply as directed if interested.