Dental Receptionist (Barrow) (NHS AfC: Band 2) - Dental Receptionist - North Cumbria Integrated[...]

Would you like to join a centre of excellence in rural and remote healthcare?

To perform routine dental reception duties within the Community and Special Care Dental Services in the Furness and South Lakes locality for North Cumbria Integrated Care Trust.

To ensure the efficient and effective administrative arrangements for patients referred to the Dental Service.

This post will be based at Barrow Dental Centre. The post holder will be required to undertake duties at other Dental Sites in Furness and South Lakes.

Main duties of the job

The purpose of the Special Care & Community Dental Services is to provide routine dental care and specialist dental care to patients referred to the service. This includes special care dentistry, conscious sedation, cognitive behavioural therapy, general dental care under anaesthesia, and in hours and out of hours emergency dental access. Such services are supported by a full range of professionals complimentary to dentistry.

Other essential services provided include oral health promotion and prevention programmes and involvement in the national dental epidemiological surveys and screening programmes.

A vacancy has arisen in the Community and Special Care Dental Services within North Cumbria Integrated NHS Foundation Trust for a Band 2 Dental Receptionist/Patient Administrator based at Barrow Dental Centre.

The Community and Special Care Dental Service provides high quality dental care and oral health advice for a diverse group of patients including Paediatric and Special Care Patients who would find it hard to access care elsewhere or require advanced treatment.

The dental service is looking for an enthusiastic operator to assist and complement the current dental team.

Working for our organisation

At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout our county.

Our 5 key principles demonstrate our belief in the delivery of ‘safe, high quality care every time’:

• Being a clinically led organisation
• Quality and safety at the heart of our Trust
• A positive patient experience every time
• A great place to work
• Managing our money well

As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.

Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. All staff are expected to support sustainability.

Detailed job description and main responsibilities

Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.

Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment. Any applicants who do not meet the eligibility criteria will not be progressed.

If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.

Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies.

• Please ensure that you document evidence of meeting all the essential criteria in the supporting information.
• If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.

Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date.

For candidates applying using a Hotmail account or have strict firewall settings please ensure the following:

• Junk Mail is checked regularly

Disclosure and Barring Service:

The Trust is committed to safeguarding adults and children therefore if the post is subject to the Rehabilitation of Offenders Act (ROA) 1974 (Exceptions) Order 1975 (as amended) the successful candidate(s) will be subject to a criminal records check with the Disclosure and Barring Service (DBS). The cost of the DBS must be met by the successful candidate(s) through salary deduction.

Person specification

Qualification

• Secondary level education
• Literacy and Numeracy skills to GCSE level or equivalent
• CLAIT certificate or equivalent (should include Word & Excel)

Knowledge & Experience

• Experience using Microsoft packages particularly WORD and Excel.
• Experience in a customer facing role
• Experience of working with the public
• Knowledge of the Special Care & Community Dental Service Pathway and Criteria
• Knowledge of Local Protocol for accessing Emergency Care via Dental Direct and Triage system

Skills and Aptitudes

• Organisational skills
• Good telephone communication skills
• Excellent person-to-person communication skills and able to use these to communicate effectively with people with compromised physical or mental capacity.
• Empathetic and professional
• Knowledge of local Dental and NHS services
• Customer Care Service training.
• Ability to record meeting minutes.

Personal Circumstances

• Flexible and able to adapt to change
• Ability to travel to other Dental sites in Cumbria.

Other requirements

• Professional
• Team Player