Demand Field Service Technician

TN United Kingdom; Irvine; Remote; GBP 35,000 - 55,000

Job description

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Demand Field Service Technician

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.

This position reports to

Regional Service Manager - Western US

Your role and responsibilities

In this role, you will be responsible for Demand Field Service in Process Automation Energy Industries Service. DCS Demand Field Service Technicians perform service in accordance with ABB standard processes, quality standards and safety guidelines. You will be in close cooperation with customers and other ABB teams, acting as the technical point while delivering quality service. As a DCS Demand Field Service Technician in San Francisco, CA, or Irvine, CA, you will be required to work independently and as part of a team based on customer/contract requirements. The work model for the role is: Remote. This role is contributing to the Process Automation Energy Industries division.

You will be mainly accountable for:

1. Provide site service to ensure safe and efficient plant operation utilizing the ABB 800xA Distributed Control System.
2. All periodic, routine, preventive maintenance and shutdown support will be handled by you as part of your role (ABB Technical and Advanced Services will provide additional support where applicable at your direction).
3. Troubleshoot low complexity to medium complexity tasks associated with the distributed control system hardware, software issues, and manage technical support requests on the customers behalf to optimize system performance.
4. Maintain customer database by logging each call and the support provided.

Qualifications for the role

• Minimum 5 years of relevant experience or a special combination of education and military experience and/or demonstrated accomplishments will be considered.
• A good working knowledge of Microsoft, networking, cyber security, and ABB 800xA Distributed Control System is a plus. NOTE: Formal training, on-the-job training, and mentorship will be provided to instill confidence in providing outstanding field service support.
• Self-motivated and self-directed to accommodate numerous customer responsibilities. Must be willing to maintain overnight travel of 80%.
• Process automation work experience. Understanding of systems maintenance, configuration, and process control is ideal.
• A demonstrated commitment to excellence, effective communication, problem solving, teamwork, technical orientation, customer focus, and a professional attitude.
• Applicants must speak fluent English, have a legal driver’s license, and have a work authorization that would permit them to work for ABB in the US.

More about us

We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com.

Equal Employment Opportunity and Affirmative Action at ABB. ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status.

For more information regarding your (EEO) rights as an applicant, please visit the following websites:

• EEOC Know Your Rights
• DOL Pay Transparency

As an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762. Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [emailprotected]. Resumes and applications will not be accepted in this manner.

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