Delivery Practice Manager

At Amazon Web Services (AWS), we’re looking for an experienced leader to build our Engagement Management Professional Services specialty team. As the person in this role, you will be responsible for ensuring the successful delivery of engagements. You will partner with other AWS ProServe organizational leaders to expedite stakeholder alignment, team cohesion and risk mitigation while ensuring feedback loops close the engagement lifecycle. You will be a strategic business partner assisting in development of internal teams in agile frameworks best practices and AWS’ prescriptive practices to accelerate both innovation and migration scenarios with customers.

Professional Services engage in a wide variety of projects for customers and partners, providing collective experience from across the AWS customer base and are obsessed about strong success for the Customer. Our team collaborates across the entire AWS organization to bring access to product and service teams, to get the right solution delivered and drive feature innovation based upon customer needs.

Key Job Responsibilities

1. Engage customers - collaborate with enterprise sales managers to develop strong customer and partner relationships and build a growing business in a geographic territory, driving AWS adoption in key markets and accounts.
2. Leadership – build and lead a team of individuals who will be responsible for the successful delivery of projects with our most strategic customers.
3. Advisory – work as a strategic business partner to help customers achieve their business outcomes and help to drive innovation throughout the engagement life cycle.
4. Talent Development and Training – Enable customers, partners and internal teams on our agile delivery framework, AWS’ prescriptive way of working, and continue to develop and iterate on the current methodology.
5. Drive a consistent project/engagement experience for our customers through our Engagement Manager community.
6. Solutions - This includes participating in pre-sales, on-site visits, understanding customer requirements, proposing and delivering ProServe offerings such as mass migration programs, and help develop custom solution engagements.
7. Expertise - Collaborate with AWS field sales, pre-sales, training and support teams to help partners and customers learn and use AWS services in key market verticals & regulated industries such as financial services, media/entertainment, and healthcare/life sciences.
8. Delivery - Deliver and manage multi-stream technical engagements with partners and customers. Provide oversight at executive level and enable communication on program or project’s progress and financials tailored to the audience. The Engagement Manager is responsible for managing customer expectations, managing AWS delivery consultants, and managing the scope and budget of each individual project.
9. Feedback - Work with AWS engineering, support and business teams to convey partner and customer feedback and lessons learned.

About the Team

AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. You’ll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

Minimum Requirements

1. Managed a team whose primary responsibility is program/project management in a professional services environment.
2. Extensive, hands-on experience leading the delivery of multiple enterprise-level IT consulting projects using Agile/Iterative and Waterfall methodologies.
3. Experience developing and maintaining executive relationships (C-level CIO, CTO, CISO, etc.) with the ability to articulate complex concepts concisely to collaborate among technical and non-technical stakeholders.
4. Ability to manage internal and external cross-functional teams in fast-paced matrix partner and customer organizations.
5. Extensive experience managing and leading delivery of large portfolios or programs across one or more industry verticals such as Financial Services, Health and Life Sciences, Media and Entertainment, Telecommunications, Retail, Automotive, Oil & Gas, and Manufacturing.
6. Proficiency in cloud technology value proposition, principles, and services including infrastructure, business applications, data management, security, application platforms, and consumer facing technology.
7. AWS certifications, AWS engagement delivery experience or other public cloud certifications.
8. Project Management certification (PMP, PRINCE) and/or Agile (e.g., APM, CSM, PMI-ACP, SAFe SM, CSPO) certification.
9. Post Graduate Degree (e.g., MBA, MS Computer Science, etc.).

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (here) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit here for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.