Delivery Operations Analyst

Delivery Operations Analyst

Thanks for checking out our job opening; we are excited that YOU are interested in learning more about NCC Group. We are on a mission to make society a safer and more secure place. Our people are the ones who make that possible; a global community of talented individuals working together towards a safer future.

The Opportunity:

Job Title: Delivery Operations Analyst
Location: Manchester (Hybrid – 3 days in office)
Working Hours: Monday-Friday, 9 am - 5:30 pm

About the Role:
NCC Group is seeking a proactive and analytical Delivery Operations Analyst to join our Delivery Operations team. In this role, you will support critical business change initiatives, helping us achieve operational excellence and enhance the way our teams work. You’ll collaborate across teams, drive process improvements, and contribute to a productive, efficient, and engaged work environment.

Key Responsibilities:

• Support business change initiatives to enhance team workflows.
• Review data and provide actionable insights for ongoing improvement programs.
• Engage with internal teams and stakeholders to foster productivity and alignment.
• Identify process gaps and implement solutions to maintain quality support for internal teams and clients.
• Collaborate with global teams to drive positive outcomes through process improvements.
• Assist in developing and executing business change plans, including communications and training.
• Identify challenges and recommend solutions using structured problem-solving tools.
• Support program reporting and manage internal expectations effectively.
• Work with stakeholders to manage risks and resolve issues as they arise.

To be successful in this role you must have:

• Understanding of business change and improvement processes.
• Familiarity with data analysis tools, particularly Power BI.
• Excellent communication skills, with an ability to collaborate across teams.
• Proactive attitude and eagerness to learn.
• Strong time-management skills.

Why work with NCC Group?

At NCC we work together as one team to exceed expectations and add value. We empower each other, take responsibility, communicate openly, and embrace new ideas. With a proactive approach and a commitment to continuous learning, we adapt to change, solve problems, and keep customers at the heart of everything we do.

We aim to create an environment where everyone can reach their full potential. We work together, we are brilliantly creative, we embrace difference and we want you to join in our mission, to make the world safer and more secure.

Our Values:

• Client Focus: Prioritizing the needs of our clients and customers.
• One NCC: Working collaboratively as one team.
• Continuous Learning: Embracing growth and development.
• Inclusivity: Respecting and valuing diverse perspectives.
• Excellence: Committed to delivering high-quality work.

Our benefits package:

• Flexible working.
• Financial & Investment - Pension, Life Assurance, Share Save Scheme, Maternity & Paternity leave.
• Community & Volunteering Programmes.
• Green Car Scheme.
• Cycle Scheme.
• Employee Referral Program.
• Lifestyle & Wellness via Perkbox - access to discounts on gym memberships, cinema tickets, shopping and more!
• Learning & Development with the goal of personal development and progression.

So, what’s next?

If this sounds like the right opportunity for you, then we would love to hear from you! Click on apply to this job to send us your CV and the relevant member of our global talent team will be in touch with you. Alternatively, send your details to global.ta@nccgroup.com.

About your application:

We review every application received and will get in touch if your skills and experience match what we’re looking for. If you don’t hear back from us within 10 days, please don’t be too disappointed – we may keep your CV on our database for any future vacancies and we would encourage you to keep an eye on our career opportunities as there may be other suitable roles.

If you do not want us to retain your details, please email global.ta@nccgroup.com. All personal data is held in accordance with the NCC Group Privacy Policy.

We are committed to diversity and flexibility in the workplace. If you require any reasonable adjustments to support you during the application process, please tell us at any stage.

Please note that this role involves mandatory pre-employment background checks due to the nature of the work NCC Group does. To apply, you must be willing and able to undergo the vetting process.