Notifiable Events Delivery Co-ordinator (12 month fixed term)

M&G; London; On-site; GBP 40,000 - 80,000; Full time

Job description

At M&G our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial outcomes for our clients, and superior shareholder returns.

Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

We will consider flexible working arrangements for any of our roles and also offer workplace accommodations to ensure you have what you need to effectively deliver in your role.

The Role:

An excellent opportunity has arisen for a Delivery Manager to join our Actuarial Operations & Support team. The Delivery Manager will support the management and resolution of customer-related regulatory notifiable events. They will report to the Notifiable Events Relationship Manager and will be responsible for:

• Management and oversight of Notifiable Events and remediation issues impacting Finance.
• Leading and supporting the successful delivery of any Finance notifiable events that require remediation.
• Resolving any issues or blockers to ensure the remediation team has the criteria required to perform remediation.
• Oversight of the event budget including monitoring of costs.
• Understanding the requirements to drive events to closure and support teams to visualize and deliver desired outcomes.

The Delivery Manager will work as an integral part of the team building key relationships with all key stakeholders, including third-party service suppliers.

Key Responsibilities:

• Excels at finding solutions, execution, and has a deep understanding of best practices, including stakeholder engagement - Business & technical and aim to influence them positively.
• Chairing meetings with colleagues across M&G including key suppliers and holding people accountable for their actions.
• Work collaboratively with key business areas to ensure customers are remediated fairly, timely, and in accordance with regulatory requirements.
• Oversight of the event progress and costs.
• Supporting the successful delivery of any Finance remediation events and resolving any remediation issues.
• Work closely with key business areas and stakeholders to remove any blockers or commercial challenges around remediation issues.
• Maintain trusted relationships with stakeholders across all business units.
• Identify problems and ensure prioritization and escalation as appropriate.
• Drive actions with the event working group by understanding requirements, assigning actions to deliver, and supporting their implementation.
• Unblock problems and issues by working with the team to anticipate and resolve issues encountered.

Key Knowledge, Skills & Experience:

• Experience working in regulated financial services organizations.
• Experience of regulatory & risk management frameworks.
• Strong stakeholder management, communication, and influencing skills.
• Collaborative nature, with the ability to work effectively with colleagues across M&G including key suppliers.
• Pro-active approach to problem-solving.
• Creative thinker to resolve remediation issues and remediation blockers.
• Strong work ethic, positive attitude, and team player.
• Ability to effectively prioritize and manage multiple tasks in a fast-paced environment, ensuring deadlines are achieved to a high-quality standard.
• Strong communicator and listener who can understand what people are telling you and deliver the right level of detail, at the right frequency and in the right way.
• Experience of business analysis including investigation, analysis, data visualization, problem-solving, and communication.
• Working knowledge of Notifiable Event Management Processes and Procedures (Preferred).
• Working knowledge of M&G systems, services, and distribution methods (Preferred).
• Working knowledge of Life and pensions products, markets, and competitors (Advantageous).

Recruiter: Matt Campbell

Close Date: 27th March 2025

We have a diverse workforce and an inclusive culture at M&G plc, underpinned by our policies and our employee-led networks who provide networking opportunities, advice, and support for the diverse communities our colleagues represent. Regardless of gender, ethnicity, age, sexual orientation, nationality, disability, or long-term condition, we are looking to attract, promote, and retain exceptional people.

M&G is also proud to be a Disability Confident Leader, and we welcome applications from candidates with long-term health conditions, disabilities, or neuro-divergent conditions. Being a Disability Confident Leader means that candidates who meet the minimum criteria of a job will be offered an interview if they 'opt in' to the scheme when applying.

If you need assistance or an alternative means of applying for a role due to a disability or additional need, please let us know by contacting us at: [e-mail]