Delivery Manager

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About Charlotte Tilbury Beauty

Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised the face of the global beauty industry by de-coding makeup applications for everyone, everywhere, with an easy-to-use, easy-to-choose, easy-to-gift range. Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale at pace.

Over the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked about brands in the beauty industry and beyond. It has become a global sensation across 50 markets (and growing), with over 2,300 employees globally who are part of the Dream Team making the magic happen.

Today, Charlotte Tilbury Beauty is a truly global business, delivering market-leading growth, innovative retail and product launches fuelled by industry-leading tech - all with an internal culture of embracing challenges, disruptive thinking, winning together, and sharing the magic. The energy behind the brand is infectious, and as we grow, we are always looking for extraordinary talent who want to be part of this our success and help drive our limitless ambitions.

About the role

We are seeking a highly motivated and detail-oriented Delivery Manager to join our Business Systems team at Charlotte Tilbury. As a Delivery Manager you will play a vital role in supporting the delivery of our ERP, integrations and POS related projects using agile methodologies. You will work closely with the Delivery Manager, developers, and stakeholders to ensure the smooth and efficient execution of projects within the Business Systems team.

As the Delivery Manager you will:

1. Assist the Senior Delivery Manager to ensure project timelines, priorities, and deliverables are kept on track, ensuring alignment with the overall business strategy.
2. Collaborate with cross-functional teams, including developers and stakeholder teams, to facilitate project planning, execution, and delivery.
3. Help define project scope, objectives, and success criteria in collaboration with the Senior Delivery Manager and other stakeholders.
4. Support the Senior Delivery Manager in maintaining project documentation, including project plans, user stories, backlog, and sprint planning.
5. Facilitate agile ceremonies, such as daily stand-ups, sprint planning, sprint reviews, and retrospectives, ensuring adherence to agile principles and practices.
6. Track and report project progress, identifying risks, issues, and dependencies, and working with the Senior Delivery Manager to implement effective mitigation strategies.
7. Assist in maintaining a collaborative and transparent work environment, fostering effective communication and knowledge sharing among team members.
8. Support the Senior Delivery Manager in stakeholder management, ensuring timely and effective communication to manage expectations and foster strong relationships.
9. Contribute to continuous improvement efforts within the Business Systems team, identifying opportunities to enhance processes, tools, and practices.
10. Stay up to date with industry trends and best practices in agile project management and contribute to the team's knowledge base.

Experience

1. Bachelor's degree in a relevant field or equivalent practical experience.
2. Proven experience working in an agile environment, preferably in a technology-focused role.
3. Familiarity with waterfall methodologies and related tools (e.g., Jira, Monday.com).
4. Strong organizational and time management skills, with the ability to handle multiple priorities and meet deadlines in a fast-paced environment.
5. Excellent communication and interpersonal skills, with the ability to effectively collaborate with diverse stakeholders.
6. Detail-oriented mindset, with a focus on quality and continuous improvement.
7. Ability to adapt to change and work effectively in a dynamic and evolving organization.
8. Self-motivated and proactive, with a strong sense of ownership and accountability.
9. Knowledge of business systems, processes, and technologies would be advantageous.
10. Passion for the beauty industry and an understanding of the customer-centric approach.

Reporting into the Business Systems Director within the Business Systems team.

Why join us?
• Be a part of this values driven, high growth, magical journey with an ultimate vision to empower everyone, everywhere to be the best version of themselves.
• We're a hybrid model with flexibility, allowing you to work how best suits you.
• 25 days holiday (plus bank holidays) with an additional day to celebrate your birthday.
• Inclusive parental leave policy that supports all parents and carers throughout their parenting and caring journey.
• Financial security and planning with our pension and life assurance for all.
• Wellness and social benefits including Medicash, Employee Assist Programs and regular social connects with colleagues.
• Bring your furry friend to work with you on our allocated dog friendly days and spaces.
• And not to forget our generous product discount and gifting!

At Charlotte Tilbury Beauty, our mission is to empower everybody in the world to be the most beautiful version of themselves. We celebrate and support this by encouraging and hiring people with diverse backgrounds, cultures, voices, beliefs, and perspectives into our growing global workforce. By doing so, we better serve our communities, customers, employees - and the candidates that take part in our recruitment process.

If you want to learn more about life at Charlotte Tilbury Beauty please follow our LinkedIn page!