Delivery Manager

The Delivery Manager is a critical role supporting the delivery of contracted professional services within the technology space to our customers. Our customers are largely within the UK public sector, but we also have private sector and third sector customers. We build teams to either deliver a complete outsourced service or to blend with a customer team to enable a joint delivery.

We are looking for a driven, autonomous and experienced Delivery Manager to report into the CTO. The CTO is accountable for the overall successful service delivery to all customers.

At a high level, this key role involves meeting each client's expectation through delivery of the service, performance management of our teams, and managing risks/resolving issues associated with the service. In terms of technology delivery, it's a hands-off role, but to be successful in this role, the Delivery Manager must stay close to our customers and our teams and have clear oversight and understanding of what they are delivering. This role requires the successful candidate to possess the rare mix of project delivery, people management, and stakeholder management all within a technology landscape.

This role is an exciting opportunity for someone with a technology & delivery background who thrives on client engagement and people management. RedRock is growing, and the successful candidate will have the opportunity to get involved in many aspects of the delivery function as well as take on more responsibility over time.

Reports to:
The CTO.

Principal Duties and Responsibilities:

Delivery Management:

1. Supporting RedRock customers with requirement definition and proposing delivery options that could support effective delivery.
2. Lead & manage Statement of Work (SoW) creation and tracking/KPIs; facilitate the contract renewal process with the RedRock leadership team.
3. Lead the delivery of contracted services aligned to agreed statements of work, client's requirements, and routine delivery governance & assurance standards.
4. Key stakeholder management, routine SoW tracking, account reviews, and performance assessments with RedRock's customer.
5. Risk identification and mitigation.

1. “Dotted-Line” matrix management of each deployed RedRock team, monitoring team and individual performance, and conducting regular 121s and support/welfare checks.
2. Support the wider RedRock business on new requirements, resource planning, and supporting the hiring process where required.
3. Delivery operations such as financial reporting, timesheet, and invoice approvals.
4. Escalation and incident management.

1. Identify growth opportunities within existing customer accounts and collaborate with the wider RedRock team to explore.
2. Support business development activities such as proposal and case study production based on experience on the ground.
3. Support the Delivery team with internal initiatives related to maturing governance and processes as RedRock continues to grow.