Delivery Engineer

VIAVI Solutions; City of Edinburgh; On-site; GBP 35,000 - 65,000; Full time

Job description

Summary:

VIAVI (NASDAQ: VIAV) has a 100+ year history of technical innovations that have evolved to keep pace and address our customers’ most pressing business issues. We make equipment, software, and systems that help to plan, deploy, certify, monitor, and optimize all kinds of networks - like those for mobile phones, service providers, large businesses and data centers. VIAVI is also a leader in high performance thin film optical coatings and engineered diffusers, providing light management solutions to anti-counterfeiting, consumer electronics, automotive, defense and instrumentation markets.

We are the people behind the products that help keep the world connected – at home, school, work, at play, and everywhere in between. VIAVI employees are fierce about supporting customer success and we welcome people who bring their best every day to the company - to question, to collaborate and to push for solutions that will delight our customers.

Duties & Responsibilities:

This Service Delivery Engineer position located in VIAVI’s Edinburgh office will put you right at the centre of the optical network monitoring business within Europe, Middle East & Africa (EMEA).

As a highly motivated Delivery Engineer focussed on the support & deployment of VIAVI’s optical network monitoring system, you will leverage your experience and technical expertise to collaborate with internal solution architects and members of other cross-functional teams in Sales, Product Line Management (PLM) & Technical Support, to ensure the successful completion of projects.

In this role, you will be a key point of contact with project teams, suppliers and customers throughout entire project lifecycles. You will also be working in the field with our customers and sub-contractors to install and configure our solutions at customer facilities.

The successful Service Delivery Engineer will be expected to be a subject matter expert in the details of installing, configuring and troubleshooting this technology. The ability to work in a fast-changing environment, along with others in the team to gain additional insight into methods and procedures, quality improvements and related areas is a key requirement for this role.

Duties and Responsibilities:

• Design, install, configure and troubleshoot optical network monitoring systems.
• Develop process documents, method of procedures and work instructions (time estimates/materials) for customers and suppliers.
• Responsible for training, quality, safety and technical support / issue resolution for client and third-party contractors.
• Perform build/ safety audits and report issues/ non-conformance (including inventory accuracy).
• Maintain an effective relationship with key suppliers, internal departments, and customers as necessary to deliver projects.
• Provide excellent customer service and support.
• Ability to travel up to 30% within EMEA.

Pre-Requisites / Skills / Experience Requirements:

• Knowledge / expertise / in Fibre Optics.
• Fluent (B1/B2 at least) in Italian.
• Bachelor’s or master’s degree in computer engineering, Electrical Engineering, Computer Science, Physics.
• IT knowledge in Linux Operating Systems, computer networking scripting languages & database technologies.
• Knowledge of optical test equipment (OTDR, OSA, BERT, optical power meter) with various types of optical fibres and fibre optic characterization (FOC) procedures and equipment.
• Knowledge of developing and interpreting network architecture documents.
• Capability to develop and document detailed test plans and network documents.

Personal attributes:

• Customer first mindset. Builds trust confidence and credibility with customers and suppliers (presents well).
• A team player, who communicates well in all settings, shows initiative to get things done and delivers on commitments made in a calm professional manner.
• Calmly resolves conflict manages time and negotiates with consideration.
• Desire to learn.

If you have what it takes to push boundaries and seize opportunities, apply to join our team today.

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