Delivery Account Operations Professional I

Xerox Corporation; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job description

City: City of London

State/Province: London

Country: United Kingdom

Department: DELIVERY_ACCOUNT_OPERATIONS

Date: Thursday, April 17, 2025

Working time: Full-time

Ref#: 20035582

Job Level: Experienced

Job Field: DELIVERY_ACCOUNT_OPERATIONS

Seniority Level: Associate

Description & Requirements

About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion.

Responsible for the operational, on-site delivery of outsourcing/facilities management to end user customers. Activities involve maintaining contracted service levels resulting in customer satisfaction, maintaining customer relationships, and contract commitments delivered within cost targets.

Responsible for the allocation of activities and tasks in the workflow to ensure achievement of contractual commitments and KPI customer SLA’s through continuous customer engagement whilst ensuring cost and productivity targets are achieved.

People Management of staff (<= 25) supporting delivery of outsourcing/facilities management to end user customers. Activities involve managing operational staff responsible for maintaining contracted service levels resulting in customer satisfaction, maintaining customer relationships, and contract commitments delivered within cost and productivity targets.

1. Manages the execution of delivery plan at specified location or account.
2. Co-ordinates on site tasks and resources to meet contracted SLA/SOW and reporting requirements.
3. Communicates deadlines and goals to team.
4. Order book management and fulfillment.
5. Value plus identification and execution.
6. Conducts team meetings, shares best practices and continuing expectations.
7. Focal point for on-site service level agreement management including KPIs, reporting, and problem resolution.
8. Job tracking and workflow.
9. Quality Control, onsite health and safety.
10. Stock and spend management including but not limited to Consumables / Supplies management.
11. Identifies opportunities to improve the success of customer business operations.
12. Customer incident and problem management.
13. Supports Service Improvement planning and actions including cost reduction and productivity.
14. Leads delivery of client change projects with cross functional resources with both client and Xerox.