Defence Business Services (DBS) - FPCP Operational Management Team Assistant Head

Abbey Wood North, Bristol

Job Summary
Are you a dedicated person who is passionate about making a difference?
Would you like to work for the Ministry of Defence?
Defence Business Services (DBS) is one of the largest shared service organisations in Europe that provides a wide range of corporate services, to over 1.2 million end users, including serving and past military and families, as well as MoD civil servants and industry. DBS delivers large scale administration and smaller specialist services to enable the wider MOD to focus on its core aims, maintaining the UK’s Defence and Security. Services include Human Resources, Pay, Veterans, Finance and Procurement.

• Our Vision - To support UK defence customers with outstanding service every time.
• Our Mission – Together we will proudly support Defence, continuously improving and delivering flexible, timely, sustainable and value for money services that underpin the whole force and enhance operational capability.

DBS is committed to creating a great place to work for all our colleagues. We are building an inclusive culture and respectful environment that reflects the diversity of the society.
We want to maximise the potential of everyone who chooses to work for us through opportunities to develop your skills and experience. We also offer a range of flexible working patterns and support to make a fulfilling career accessible to you and offer a Civil Service pension with an average employer contribution of 28.97%. Where your role permits, we support a blended working approach alternatively known as hybrid working.
Where business needs allow, some roles may be suitable for a combination of office and home-based working. This is a non-contractual arrangement where all office-based employees will be expected to spend a minimum of 60% of their working time in office, subject to capacity and any required workplace adjustments. Requirements to attend other locations for official business, or work in another MOD office, will also count towards this level of attendance. Applicants can request further information regarding how this may work in their team from the Vacancy Holder (see advert for contact details). Defence Business Services cannot respond to any questions about working arrangements.
Come and join the DBS community today!
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Job Description
People and Service Management responsibilities for the following support services to FPCP:

• Business Management
• Contract Management for all CP contracts

Line Management Responsibilities for 2 x SEO overseeing a team of 17.
This role is operational delivery within a multi-disciplined team as part of the Defence Business Services FPCP function but elements of the role are cross Defence Business Services.
It is designed to maintain our focus on management information, business management and operational planning and performance which all underpin our strategic objectives as set out in our DBS Corporate & Business Plans, and support wider organisational design changes in DBS.

• You will lead, own and manage management information and business management function colleagues.
• You will lead, own and manage the contracts that support our service delivery.

Reporting directly into the FPCP Central Operations and Operational Management Team Head you will be trusted to take responsibility for delivering a range of better business outcomes aligned to organisational priorities and build a strong rapport and effective relationships through leadership of your teams and senior leaders within FPCP and across DBS.
You Will Be Trusted To:

• Inspire, lead and motivate a diverse, multi-disciplined team to deliver high quality business outputs and oversight of Supplier management and Business Management functions.
• Be present and visible to staff and stakeholders and build positive relationships, encouraging innovation, and engender a strong customer service excellence ethos across DBS and MOD.
• Plan and allocate available resources to Projects or Programmes based on priorities, capacity, and capability.
• Lead on workforce skills planning across FPCP including the delivery of functional training.
• Working with FPCP SLT and FCS to effect management of Finance budget and MCT allocations and the production of MI to support this activity.
• Lead on the Annual Delivery Plan for FPCP team, creation and updates.
• Lead on the supplier management, and control of all FPCP contracts, including ensuring performance is met, and risks are escalated. You will also be responsible for any contract re-let process.
• Produce high quality, relevant and timely Communications and Briefing Packs to Ops Board, Management Board, Corporate Board and PRR Board, and Customer Service Excellence (CSE) Accreditation.
• Maintain your own continuous professional development to retain expert status.
• Coordinate the maintenance of the FPCP service catalogue aligning this to our financial structure.

Person specification:

• Ability to lead, manage and co-ordinate remote working teams, blended with the ability to provide expert opinion to achieve clarity and consistency of approach to operational delivery.
• Astuteness and ability to engage, communicate and influence across grades.
• Ability to collaboratively work positively and proactively with individuals, teams across DBS, MOD and the wider Government HR/Finance community when/if required.
• Experience of Management Information & Decision Making – able to design and co-ordinate the provision of MI to help inform service line demand and process effectiveness, to enable informed decisions to be made.
• Is creative, with strong presentation and drafting skills.
• Strong data analytical skills.
• Experienced in problem ownership, and able to lead through to resolution.
• A good working knowledge of O365 tools.

Qualifications:
CIPD
Behaviours:
We'll assess you against these behaviours during the selection process:

• Leadership
• Managing a Quality Service
• Communicating and Influencing
• Changing and Improving
• Making Effective Decisions

We only ask for evidence of these behaviours on your application form:

• Leadership
• Managing a Quality Service
• Communicating and Influencing
• Changing and Improving

Alongside your salary of £59,690, Ministry of Defence contributes £17,292 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

• An environment with flexible working options Monday-Friday
• 25 days paid annual leave rising (1 day per year) to 30 days upon completion of 5 years’ service (pro rata). In addition to 8 public holidays per year, you will also receive leave for HM The Sovereign's birthday
• Hybrid working where role permits
• An opportunity to be considered for Reward and Recognition - £250-£5000 per year
• Family-friendly policies including - parental leave and adoption leave
• Learning and development tailored to your role
• Professional and personal development of skills
• A culture encouraging inclusion and diversity
• Minimum of 15 days special leave in a rolling 12 month period for volunteer reserve commitments
• Special paid leave to volunteer up to 6 days per year
• A Civil Service pension with an average employer contribution of 28.97%

Allowances:
The post does not offer relocation expenses.
Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.

External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period.
Employment Hours:
This position is advertised at 37 hours per week.
Selection process details:
This vacancy is using Success Profiles, and will assess your Behaviours and Experience.
When choosing your Behaviour examples, please make sure you use real life scenarios that relate to your own experiences. Whilst technology may help to enhance your written submission, presenting the ideas of others or those generated by technology, could result in your application being rejected.
Please ensure that at the application and interview stages of the campaign you review the Success Profiles Framework to assist you in the demonstration of your skills and experience.
Your suitability for the role will be assessed using the Success Profile elements that have been chosen for this campaign. Each element will be scored accordingly, and the successful candidate will be appointed on merit.

Applications Will Be Sifted On All Success Profile Elements, But In The Event Of a High Number Of Applications, An Initial Sift Will Be Conducted On The Following Success Profile Elements:

Primary: Behaviour - Leadership
Secondary: Behaviour - Managing a Quality Service
At application stage you will be assessed against the following:

• CV
• Personal Statement - In no more than 750 words, please provide information of how you meet the criteria set out in the job description. You may wish to further include examples of how you have tackled similar tasks or demonstrated the skills outlined in the job advert.

Behaviours:

• Leadership
• Managing a Quality Service
• Communicating and Influencing
• Changing and Improving

At interview You Will Be Assessed Against The Following:

• Leadership
• Managing a Quality Service
• Communicating and Influencing
• Changing and Improving
• Making Effective Decisions

In The Rare Case Where Individuals Have Exact Matching Scores, The Order Of Merit Will Be Determined Based On The Behaviour Scores At Interview In The Following Order:

1. Behaviour - Leadership
2. Behaviour - Managing a Quality Service
3. Behaviour - Communicating and Influencing
4. Behaviour - Changing and Improving
5. Behaviour - Making Effective Decisions

If Candidate Scores Are Still Exact, The Merit Order Will Then Be Determined On The Sift Score In The Following Order:

1. Behaviour - Leadership
2. Behaviour - Managing a Quality Service
3. Career - Personal Statement
4. Career - Job History
5. Behaviour - Communicating and Influencing
6. Behaviour - Changing and Improving

We want to offer opportunities to all who are successful at interview for our roles, but this isn’t always possible, so we do hold candidates on an active reserve list for 12 months.

Application sifting to take place late April. Interviews are currently taking place via MS Teams and will be conducted early May. A minimum of 2 full working days’ notice will be provided for interviews. We endeavour to stick to these dates, but these are subject to change around business needs. The Civil Service embraces diversity and promotes equality of opportunity. There is a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. If you need to advise us that you need additional help or reasonable adjustments for the recruitment process, please contact: DBS-EnhancedRecruitmentTeam@mod.gov.uk

MOD Recruitment Satisfaction Survey – we may contact you regarding your experience to help us improve our customer satisfaction. The survey is voluntary and anonymous. You may however be given the opportunity to provide additional information to help us improve our service which includes the collection of some personal data as defined by the United Kingdom General Data Protection Regulation (UK GDPR). The MOD Privacy Notice sets out how we will use your personal data and your rights.

As a result of the changes to the UK immigration rules which came into effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points-based system, where a role has been deemed to be business critical. The role currently being advertised has not been assessed as business critical and is therefore NOT open to applications from those who will require sponsorship under the points-based system. Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer of employment withdrawn.

To assist with your application please find attached - DBS Candidate Information Guide - Working for Defence Business Services - GOV.UK (www.gov.uk)

(26) UK Ministry of Defence: Life , LinkedIn

Feedback will only be provided if you attend an interview or assessment.

This vacancy is using Success Profiles, and will assess your Behaviours and Experience.

Security

Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check. See our vetting charter.

People working with government assets must complete baseline personnel security standard checks.

Nationality requirements
This Job Is Broadly Open To The Following Groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service.

Further information on nationality requirements.

Working for the Civil Service
The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Contact point for applicants

• Job Contact :
  Name : Lucinda Davis
  Email : Lucinda.davis123@mod.gov.uk

• Recruitment team
  Email : DBS-EnhancedRecruitmentTeam@mod.gov.uk

Further information
Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact DBS-EnhancedRecruitmentTeam@MOD.gov.uk in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages.