Defence Business Services (DBS) Armed Forces Veterans Services (AFVS) - Pay Allowance Casework [...]

Defence Business Services (DBS) Armed Forces Veterans Services (AFVS) - Pay Allowance Casework and Complaints Cell (PACCC) Co-Ord

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Job Summary

Are you a dedicated person who is passionate about making a difference? Would you like to work for the Ministry of Defence?

Glasgow - Kentigern House

Defence Business Services (DBS) is one of the largest shared service organisations in Europe that provides a wide range of corporate services, to over 1.2 million end users, including serving and past military and families, as well as MoD civil servants and industry. DBS delivers large scale administration and smaller specialist services to enable the wider MOD to focus on its core aims, maintaining the UK’s Defence and Security. Services include Human Resources, Pay, Veterans, Finance and Procurement.

• Our Vision - To support UK defence customers with outstanding service every time.
• Our Mission - Together we will proudly support Defence, continuously improving and delivering flexible, timely, sustainable and value for money services that underpin the whole force and enhance operational capability.

DBS is committed to creating a great place to work for all our colleagues. We are building an inclusive culture and respectful environment that reflects the diversity of the society. We want to maximise the potential of everyone who chooses to work for us through opportunities to develop your skills and experience. We also offer a range of flexible working patterns and support to make a fulfilling career accessible to you and offer a Civil Service pension with an average employer contribution of 27%. Where your role permits, we support a blended working approach alternatively known as hybrid working.

Where business needs allow, some roles may be suitable for a combination of office and home-based working. This is a non-contractual arrangement where all office-based employees will be expected to spend a minimum of 60% of their working time in office, subject to capacity and any required workplace adjustments. Requirements to attend other locations for official business, or work in another MOD office, will also count towards this level of attendance. Applicants can request further information regarding how this may work in their team from the Vacancy Holder (see advert for contact details). Defence Business Services cannot respond to any questions about working arrangements.

Come and join the DBS community today!

Job Description

PACCC are a small but highly efficient team operating within BDS AFVS and are currently seeking an experienced administrator to fill the role of CO-ORD within our Assurance & Governance Section. The successful candidate will be initially employed within the Assurance Team and will be expected to:

• Manage the CEA Register recording all Eligibility Certificates submitted via JPA.
• Allocate Eligibility Certificates as per direction of SO2 Assurance.
• Manage all CEA Assurance Correspondence, providing a first POC for all CEA enquiries.

PACCC Are Currently Establishing a CEA Help Desk And After An Initial Integration Period In The Assurance Team, The Successful Applicant Will Transfer To The CEA Help Desk And Be Expected To:

• Manage and maintain the CEA HD Database, ensuring the confidentiality of enquiries is maintained.
• Manage the voice message system; ensuring that voice messages are relayed to SO3 CEA HD and recorded on the CEA HD Database.
• Manage and maintain the CEA HD web page and social media channels; ensuring that accurate and timely information is published and that all content complies with extant DCDC Regulations.
• Support the SO3 CEA HD to manage all enquiries allocated by SO2 CEA HD to ensure that all enquiries are handled within SLA timeframes and in accordance with extant policy and regulations.
• Assist SO3 CEA HD to undertake an initial assessment of all enquiries received to determine whether the enquiry is appropriate for the CEA HD to answer directly; regarding CEA processes; where it is not, the matter is to be discussed with SO2 CEA HD who is to give direction for enquiry resolution.

Person specification

Essential:

• Strong communication skills – written and verbal, enabling you to effectively document and communicate the outcome of your investigations.
• Good IT skills including use of Spreadsheets and Powerpoint.
• Good organisational skills with the ability to adapt to differing business needs quickly.
• Focused - able to follow processes and guidance ensuring quality standards are adhered to.
• Eager to learn - capable of developing the required level of skills to enable you to successfully perform your role.

Desirable:

• Working Knowledge of JPA and Sharepoint.
• Ability to assimilate information and make effective use of authorised Social Media Platforms.

Behaviours

We'll assess you against these behaviours during the selection process:

• Managing a Quality Service
• Communicating and Influencing
• Seeing the Big Picture

Alongside your salary of £26,235, Ministry of Defence contributes £7,600 towards you being a member of the Civil Service Defined Benefit Pension scheme.

An environment with flexible working options Monday-Friday.

25 days paid annual leave rising (1 day per year) to 30 days upon completion of 5 years’ service (pro rata). In addition to 8 public holidays per year, you will also receive leave for HM The Sovereign's birthday.

Hybrid working where role permits.

An opportunity to be considered for Reward and Recognition - £250-£5000 per year.

Family-friendly policies including - parental leave and adoption leave.

Learning and development tailored to your role.

Professional and personal development of skills.

A culture encouraging inclusion and diversity.

Minimum of 15 days special leave in a rolling 12 month period for volunteer reserve commitments.

Special paid leave to volunteer up to 6 days per year.

A Civil Service pension with an average employer contribution of 28.97%.

Allowances

The post does not offer relocation expenses.

Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.

External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period.

Employment Hours

This post is advertised at 37 hours per week.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

Completing your application

Behaviour examples requires more than just information about what you did, it requires you to explain. There are many different approaches you could take to writing behaviours, such as the STAR, or the CAR method. As to which one you chose to use, it’s all down to your personal style of writing. Within the Civil Service, the most common approach is: The STAR method.

Using the STAR method, allows you to set the scene, show what and how you did and the overall outcome. The job holder (and later the interviewer) will use this method to gather all the relevant information about a specific capability that the job requires.

Situation - Describe the situation you found yourself in. You must describe a specific event or situation. Be sure to give enough detail for the job holder to understand.
Task - The job holder will want to understand what you tried to achieve from the situation you found yourself in.
Actions - What did you do? The job holder will be looking for information of what you did, how you did it and why. Keep the focus on you. What specific steps did you take and what was your contribution? Remember to include how you did it, and the behaviours you used. Try to use “I” rather than “we” to explain your actions that lead to the result.
Results - Don’t be shy about taking credit for your behaviour. Quote specific facts and figures easily understandable.

Keep the situation and task parts brief. Concentrate on the action and the result. If the result was not entirely successful describe what you learned from this and what you would do differently next time. Make sure you focus on your strengths.

Remember- if you are a school leaver or out of employment, and feel that you don’t have the experience to apply for this role then do this-
Make a List Of Your Skills, Strength And Experience

Focus on your education/day-to-day life/extra-curricular activities such as team sports.

Highlight anything that would help you perform in the job that you are applying for.

For more information on applying for Civil Service jobs and completing your application please visit-
The STAR method , National Careers Service
Success Profiles - GOV.UK (www.gov.uk)
Working for the Civil Service - Civil Service - GOV.UK (www.gov.uk)

When choosing your Behaviour examples, please make sure you use real life scenarios that relate to your own experiences. Whilst technology may help to enhance your written submission, presenting the ideas of others or those generated by technology, could result in your application being rejected.

Please ensure that at the application and interview stages of the campaign you review the Success Profiles Framework to assist you in the demonstration of your skills and experience.

Your suitability for the role will be assessed using the Success Profile elements that have been chosen for this campaign. Each element will be scored accordingly, and the successful candidate will be appointed on merit.

Applications Will Be Sifted On All Success Profile Elements, But In The Event Of a High Number Of Applications, An Initial Sift Will Be Conducted On The Following Success Profile Elements:

Primary: Behaviour - Managing a Quality Service
Secondary: Behaviour - Communicating and Influencing

At application stage you will be assessed against the following:

Behaviours:

• Managing a Quality Service
• Communicating and Influencing

Experience:

• Personal Statement. In no more than 500 words, please provide information of how you meet the criteria set out in the job description. You may wish to further include examples of how you have tackled similar tasks or demonstrated the skills outlined in the job advert.

At interview You Will Be Assessed Against The Following:

• Managing a Quality Service
• Communicating and Influencing
• Seeing the Big Picture

In The Rare Case Where Individuals Have Exact Matching Scores, The Order Of Merit Will Be Determined Based On The Behaviour Scores At Interview In The Following Order:

1 - Behaviour - Managing a Quality Service
2 - Behaviour - Communicating and Influencing
3 - Behaviour - Seeing the Big Picture

If Candidate Scores Are Still Exact, The Merit Order Will Then Be Determined On The Sift Score In The Following Order:

1 - Career - Job History
2 - Career - Previous Skills
3 - Career - Personal Statement
4 - Behaviour - Managing a Quality Service
5 - Behaviour - Communicating and Influencing
6 - Behaviour - Seeing the Big Picture

We want to offer opportunities to all who are successful at interview for our roles, but this isn’t always possible, so we do hold candidates on an active reserve list for 12 months.

Application sifting to take place mid April.
Interviews are currently taking place via the following method: MS Teams
Interviews will be conducted late April

A minimum of 2 full working days’ notice will be provided for interviews.

We endeavour to stick to these dates, but these are subject to change around business needs.

The Civil Service embraces diversity and promotes equality of opportunity. There is a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

If you need to advise us that you need additional help or reasonable adjustments for the recruitment process, please contact: DBS-EnhancedRecruitmentTeam@mod.gov.uk

MOD Recruitment Satisfaction Survey – we may contact you regarding your experience to help us improve our customer satisfaction. The survey is voluntary and anonymous. You may however be given the opportunity to provide additional information to help us improve our service which includes the collection of some personal data as defined by the United Kingdom General Data Protection Regulation (UK GDPR). The MOD Privacy Notice sets out how we will use your personal data and your rights.

As a result of the changes to the UK immigration rules which came into effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points-based system, where a role has been deemed to be business critical.

The role currently being advertised has not been assessed as business critical and is therefore NOT open to applications from those who will require sponsorship under the points-based system. Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer of employment withdrawn.

To assist with your application please find attached - DBS Candidate Information Guide - Working for Defence Business Services - GOV.UK (www.gov.uk)

Feedback will only be provided if you attend an interview or assessment.

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

Security

Successful candidates must undergo a criminal record check.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window). See our vetting charter (opens in a new window).

Nationality requirements

This Job Is Broadly Open To The Following Groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job Contact:

• Name: Lorraine Muir
• Email: lorraine.muir831@mod.gov.uk

Recruitment team

• Email: DBS-EnhancedRecruitmentTeam@mod.gov.uk