Debt Recovery Agent / Contact Centre Agent / Training Provided

AWD online; Liverpool, Liverpool City Region, Knowsley; On-site; GBP 25,000 - 29,000

Job description

Debt Recovery Agent / Contact Centre Agent who has a great telephone manner with excellent written and verbal communication skills and the ability to build rapport quickly with customers is required for an established call centre that has built its reputation by providing specialised, and compassionate engagement services to clients.

PREVIOUS EXPERIENCE IN FINANCIAL SERVICES AND/OR CONTACT CENTRE IS AN ADVANTAGE – FULL TRAINING PROVIDED

If you have previous experience working in a call centre, then great. If not, the company will provide full training and support to ensure you start off on the right foot.

SALARY: £25,000 - £28,938 per annum + Bonus + Generous Benefits (see below)

LOCATION: Kirkby, Liverpool Merseyside, North West England (L33)

JOB TYPE: Full-Time, Permanent

WORKING HOURS: Monday-Friday 9am-5:30pm

Although the company has no immediate plans to change their working hours, they may at some point in the future return to the original shift pattern which is an alternating 2-week shift of Monday – Friday 8am - 4pm and 10am – 7pm and 1 Saturday every 4 weeks, 9am – 2pm.

START DATE: 24^th February 2025

Due to continued growth, the company is looking to hire 6 people to join them in February 2025.

JOB OVERVIEW

We have a fantastic new job opportunity for a Debt Recovery Agent / Contact Centre Agent who has a great telephone manner with excellent written and verbal communication skills and the ability to build rapport quickly with customers.

Due to continued growth, the company is looking to recruit 6 people. Call centre or financial services experience is an advantage and we will also consider candidates from all types of backgrounds, whether that’s working as a Retail Assistant, Administrator, Office Assistant, Waiting Staff, or Shop Assistant just to name a few. The most important factor is you have a friendly, professional approach to your work, the ability to work under pressure in a fast-paced role, handle difficult conversations with customers and be willing to learn how to do the job.

The company finds that people learn best in person and from hearing and watching others, so as the Debt Recovery Agent / Contact Centre Agent you will start at their office in Kirkby, Liverpool, Merseyside. Once you’re up to speed, there will be opportunities for a hybrid working pattern starting from 4 months service if you are hitting targets and have reached core competency in the role, this will be split between working from home and the office for part of the week, which allows you to have a great work-life balance.

On a day-to-day basis, you will communicate with customers through incoming and outgoing telephone calls. You will aim to understand customers' individual circumstances by asking questions to help you negotiate affordable repayments for outstanding arrears, ensuring that the customers' best interests are met.

It's the people that make the company a truly exciting and inclusive place to work - a place where you can let your skills shine. The company has excellent career development paths so you can grow your earning potential and progress through the company.

BENEFITS

• Cycle to Work and Electric Car Salary Sacrifice schemes
• Free on-site parking, bike storage and shower facilities
• Childcare Vouchers
• Dental and Health Cash Plan
• Company Pension Plan
• Life Assurance and Colleague Assistance Program
• Non-contractual bonus scheme

RETAIL DISCOUNTS

They also offer 100’s of discounts on shopping, days out, restaurants, cinema, holidays and much more, including: Tesco, Ikea, ASOS, Nike, TK Maxx, BooHoo, JustEat, Deliveroo, B&M, Curry’s, Argos, Primark, Odeon, Pizza Express, Costa Coffee and many, many more…

HOLIDAYS

Holidays start at 21 days (rising to 25), plus 8 bank holidays.

HOW TO APPLY

To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CVs of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P13035

Full-Time, Permanent Customer Service Jobs, Careers and Vacancies. Find a new job and work in Kirkby, Liverpool, Merseyside, North West England. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.

AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.

awd online | http://www.awdo.co.uk

AWD-IN-SPJ