Debt Management Operational Manager

The job itself

Debt Management Operational Manager - Grade: 8 (Starting salary £50,788) pro rata

This is an excellent opportunity for a dedicated and experienced Debt Manager to join our team and help us manage and collect sundry debts, council tax and rents. With competitive salary, benefits package, flexible working arrangements, and professional development opportunities.

As a Debt Manager, you will be responsible for overseeing the collection of various debts. You will work closely with residents and businesses to ensure timely payments and provide support and advice to those facing financial difficulties.

Benefits:

• Competitive Salary: Reflects your skills and experience.
• Flexible Working Arrangements: Part-time/job share with a blended working pattern.
• Professional Development: Continuous opportunities to enhance your skills and advance your career.
• Pension Scheme: Comprehensive scheme to secure your financial future.
• Health and Wellbeing: Programs including access to counselling services and wellness initiatives.
• Generous Leave Entitlement: Maintain a healthy work-life balance.
• Employee Discounts: Access to various services and products.
• Supportive Work Environment: Collaborative environment that values your contributions and fosters growth.

ARE YOU SOMEONE WHO CAN

• Lead and manage teams responsible for raising and collecting sundry debt, council house and garage rents, council tax and recovering overpaid housing benefits.
• Oversee benefit checks, debt advice, and budgeting support to residents.
• Handle post-liability order council tax debt.
• Recruit, develop, manage, and motivate team members.
• Develop and implement annual service plans.
• Develop and implement effective debt recovery strategies and procedural best practices.
• Provide advice and guidance on operational issues or projects.
• Manage relationships with stakeholders to collaboratively plan and deliver services.
• Manage, control, and report on allocated budgets and monitor and report on debt collection performance.
• Identify and recommend improvements to enhance service effectiveness and efficiency.
• Work collaboratively with other departments to resolve debt-related issues.

ARE YOU SOMEONE WHO HAS

• A relevant degree or equivalent experience in debt management or a related field.
• Proven experience in debt management or a related field.
• Strong knowledge of debt recovery processes and legislation.
• Excellent communication and negotiation skills.
• Understanding of Directorate objectives and Council strategies.
• Proven leadership in managing teams and large projects.
• Ability to lead, plan, and develop operational teams, with strong organisational and time management skills.
• Strong relationship-building skills with service users, colleagues, and stakeholders.
• Budget and financial management skills.