DE&S IT Service Manager

MOD Abbey Wood, Filton, Bristol, Avon BS34 8JH

Job Summary

At Defence Equipment & Support (DE&S), we supply and maintain vital equipment and services for the Royal Navy, British Army and Royal Air Force. Together, we deliver a vast range of essential defence programmes, and strive for what's next. Because it helps keep our military at the top of their game and our nation safe – for today, and tomorrow.

We offer 25+ days’ holiday, flexible and hybrid working, enhanced parental leave schemes, shopping discounts, and an exceptional employer pension contribution of 28.97%, to help make work work for you.

This role requires you to have lived in the UK for the last 10 years and obtain Developed Vetting (DV) security clearance. Clearance must be obtained without any caveats that prevent you from carrying out the role you have been recruited for. If it isn’t obtained or is obtained but with caveats that prevent you from carrying out the role, any conditional offer made to you will be withdrawn. Obtaining DV security clearance can be a lengthy process. If clearance isn’t obtained within 12 months, we reserve the right to withdraw any conditional offer made.

Job Description

Looking for a role with real-world impact? Join Defence Equipment and Support (DE&S) as an IT service manager and support the defence of the UK. As part of our team, you'll play a pivotal role in advancing critical defence capabilities and driving technological excellence.

You'll become part of a diverse team dedicated to the successful delivery of innovative logistic and engineering applications under the Bridging the Gap (BtG) prime contract with Boeing Defence UK. In addition, you'll take charge of overseeing the service delivery of the AirCore application, managed under a separate prime contract with Unisys. This position offers a unique opportunity to collaborate closely with both industry suppliers and defence teams, fostering strong partnerships and ensuring seamless service delivery.

You'll have the opportunity to lead and manage a variety of activities, from security patching and outage management to in-service changes and safety oversight. You'll also handle commercial governance and financial considerations related to these applications. Plus, you'll work closely with front line command representatives at both staff and command levels, making a tangible difference every day.

We champion flexible ways of working. Regular in-person attendance is required to promote the benefits of face-to-face collaboration alongside flexibility of hours to support work-life balance. Initially, you may be expected to attend more frequently to familiarise yourselves with the site, the team, and your role.

What You’ll Be Doing

• Contribute to the planning, implementation, control, review and audit of service provision to ensure service meets customer and business needs
• Lead the assessment, analysis, planning and design of release packages to ensure services and systems are released to required time and cost
• Manage and maintain the service compliance of all IT applications and service assets in line with business and regulatory requirement
• Support the Service Acceptance process, ensuring that new/amended IT Services have been formally reviewed against the service acceptance criteria, and appropriate approval/rejection as a result
• Engage with multiple stakeholders across the business and work in collaboration with senior colleagues within their specialist area to review, update and implement relevant policies and processes
• Engage with organisations, customers, suppliers, partners and peers at account level and influence them through specialist knowledge to maintain service

Person Specification

To be successful with your application, you'll need to show that you meet the following essential criteria:

• Hold an Information Technology Infrastructure Library (ITIL) certification (Foundation)
• Have experience of IT service management/operations within a large organisation
• Have experience with the use or development of logistics applications e.g. warehousing, inventory, or middleware

In addition to the responsibilities above, the following technical competences and behaviours will be assessed at interview:

• Service Delivery and Operations (1) – Practitioner
• Information Assurance – Awareness
• Managing a Quality Service – CSBC 3
• Seeing the Bigger Picture – CSBC 3

Alongside your salary of £43,100, Ministry of Defence contributes £12,486 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

• 25 days’ annual leave +1 day a year up to 30 days, 8 bank holidays and a day off for the King’s birthday
• Flexible and hybrid working options
• Market-leading average employer pension contribution of 28.97%
• Annual performance-based bonus and recognition awards
• Access to specialist training and funded qualifications
• Support for progression
• Huge range of discounts
• Volunteering days
• Enhanced parental leave schemes

Improving innovation and enriching our culture, diversity of thought is vital to our success. So whether you’re looking for a new opportunity, a next step, or a helping hand as you return from a career break, bring your experiences and help deliver for the defence of tomorrow. Here you’ll find a supportive, family-friendly organisation to be a part of - and if you need any assistance with your application, just let us know.

Further Information

• Candidate Information Pack: https://bit.ly/DES-Candidate-Information-Pack
• Terms and Conditions: https://bit.ly/DES-SDA-Terms-and-Conditions

Any personal data that you provide during the Recruitment process will be treated in accordance with the MOD Privacy Notice which can be accessed here.

Please note as a Disability Confident Leader we want to ensure you receive any reasonable adjustments that you need throughout the recruitment process. If you do require any reasonable adjustments, you can let us know on your online application under the section ‘Please indicate and give details of any reasonable adjustments you may require during the recruitment process.

Selection Process Details

Your application will go through the following stages of assessment:

• Pre-sift - We will check that you meet any essential or eligibility criteria that are listed in the Person Specification section of this advert. On your CV, please clearly show how you meet the essential criteria.
• Sift - Your CV will be assessed against the following categories, using a simple numerical scoring system: Key Achievements; Relevant Experience; Applied Knowledge and Skills. Please follow our guidance on CV writing for best chance of success.
• Interview - If you're invited to interview, you'll be assessed against the Sift categories listed above, as well as the Technical Competences and Behaviours listed in the Person Specification section of this advert.

If you feel that your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, in the first instance you should contact department via email: DESHR-WSC-PMOCOMPLAINTS@mod.gov.uk

If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Recruitment Complaints - Civil Service Commission

Offering at a Lower Level

If you’re not successful at interview, we may offer you a role at a lower level if this is a match for your skills and experience. If this applies to your application, you’ll be scored against criteria for the lower-level role and offers will be made in merit order. If you accept this position, you’ll be able to take advantage of opportunities to develop your career as part of our team.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is developed vetting. See our vetting charter.

Nationality Requirements

Open to UK nationals only.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy.

This vacancy is part of the Great Place to Work for Veterans initiative.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact Point for Applicants

Job Contact :

• Name : Christos Nakoutsis - DE&S Talent Acquisition Specialist
• Email : christos.nakoutsis100@mod.gov.uk

Recruitment Team

• Email : christos.nakoutsis100@mod.gov.uk