De Novo Project Manager

The Special Projects Project Manager is responsible for supporting a specified number of project management activities and operational support for our home-grown de novos (‘new hospitals’) pipeline across the SVP US footprint. The main responsibilities of the Special Projects Project Manager center around project management support in the implementation of de novo development alongside the De Novo Senior Director and our real estate partners to meet specified timelines of execution, enabling the staffing, training, and de novo onboarding for new units, while supporting in overseeing the performance of these units relative to their growth roadmap over at least their first six months to a year of operation.

Furthermore, the Special Projects Project Manager will be expected to support in the engagement and development of key relationships with clinical, financial, strategy, marketing, HR, and real estate partners to ensure the highest level of coordination in the execution of de novo growth initiatives.

General Management Responsibilities:

1. Support in the hiring and development process of Hospital Managers and their teams.
2. Support in coordinating schedules for DVM recruiting and onboarding for each de novo.
3. Engage and develop relationships with DVMs and Hospital Managers to support a high standard of care in hospitals.
4. Perform administrative tasks such as scheduling meetings and updating project reports.
5. Ensure each hospital is compliant with OSHA and other applicable local, state, and federal regulations.
6. Create an excellent work environment for teammates, clients, and pets.

Project Management:

1. In partnership with the Senior Director, clinical and home office teams, support the establishment of the de novo implementation pipeline that meets and exceeds agreed-upon business goals and timelines for new units.
2. Partner with real estate on functions in new site selection, architectural layout, and implementation of de novos, as well as support in the development of de novo archetypes/layouts.
3. Communicate with key stakeholders and partners regarding information and documentation needed to support de novo growth initiatives.
4. Planning, development, coordination, and management of all aspects of de novo projects.
5. Support in the coordination and alignment on a broad range of stakeholders to deliver business goals.
6. Develop, manage, deliver, and monitor project reports, plans, milestones, risks, issues, dependencies, resourcing, communications, and business-related deliverables ensuring deviations are addressed timely and appropriately.
7. Build strong relationships and establish trust with internal and external partners.
8. Proactive risk mitigation and management with internal and external partners.
9. Support in developing and improving project management processes.

Financial Management:

1. Maintain communication as required to discuss outcomes of any identified opportunities and/or barriers to the successful completion of the project financials.
2. Ability to support in communicating and delivering a message about financial progress and outcomes to multiple audiences (home office and field leadership, DVMs, and team members).
3. Ability to support communicating hospital goals and objectives to all team members in a way that supports both agreed-upon business outcomes and hospital culture.
4. Support in managing cost containment including inventory management, cash/banking control, loss prevention, collections of accounts receivable, and office and medical supply ordering.
5. Support in maintaining a safe work environment by managing and monitoring all OSHA guidelines, DEA compliance, and all local, state, and federal laws (including both medical governance and employee labor guidelines).

Required Education and Experience:

1. Bachelor’s Degree and a minimum 3 years’ experience managing multi-site veterinary hospitals.
2. Self-starter, solutions-oriented; ability to proactively identify issues and facilitate solutions.
3. Ability and adaptability to handle multiple projects and deadlines in a fast-paced and evolving work environment from conception to completion across a portfolio.
4. Strong organizational skills and detail-oriented.
5. Experience with managing budgets, delivering information from P&L statements, and delivering strong results within a growth-oriented organization.
6. Exceptional written and oral presentation skills; ability to present concisely and with detail.
7. Strong interpersonal and communication skills; experience in effectively communicating key data.
8. A strong proficiency in Microsoft Office and/or Google Suite.
9. Proficiency in project management tools and best practices preferred.
10. Ability to work independently and as part of a team.
11. Ability to travel by air and car for periods of time; Up to 50%.

Benefits:

Work with an organization recognized as #1 in Healthcare by Newsweek’s Most Loved Workplaces in 2023.

• Online discount platform.
• Collaborative team of people who live out our WAG values (work together, amaze, grow).
• Competitive salary.
• Health, dental, and vision insurance.
• 401K with a company match.
• Life insurance, short-term disability, and telemedicine.
• Upward mobility and growth opportunities.
• Generous paid time off and company-wide holidays.
• Discounted veterinary care for your four-legged family members.
• An opportunity to make a valuable impact on over 400 veterinary hospitals nationwide.