Day Concierge - London Bridge / Bermondsey

Day Concierge

• Start date: end of September/early October
• 12-hour shift
• 4 on-4 off shift pattern, 07:00 am - 19:00 pm on site
• Permanent role
• Expected salary: £28,000.00

Responsibilities:

• Providing a 5-star customer service to the residents within a busy and diverse environment
• Be the first point of contact for all residents, contractors, and sub-contractors
• Working closely with the Head Concierge and team to ensure the safety and security of the building and reporting any issues that arise to the Property Manager and team

Qualities:

• Polite, friendly, and approachable
• Stamina to work long hours
• Immaculate appearance
• Positive attitude
• Reliable

Skills:

• Excellent command of written and spoken English
• Basic computer skills
• Teamwork
• Excellent communication skills
• Can-do attitude
• Ability to problem solve

Duties:

Customer Service:

• Meeting and greeting residents and visitors
• Handling residents' enquiries with professionalism and efficiency in a timely manner
• Assisting residents and visitors as required

Building Management and Security:

• Providing a supervised and safe environment for the residents
• Monitoring front door entrance, granting access to residents, visitors, delivery personnel, and contractors
• Undertaking routine patrols of the property
• Monitoring all common areas within the building boundaries and reporting to the Property Manager on any issues
• Logging parcel deliveries and managing safe keeping
• Supervising small works and ongoing contracts including cleaners, waste removal, etc.
• Ensuring that records of attendance and testing are kept up to date
• Always adhering to Health and Safety procedures
• Safe handling of residents' keys