DAWN Coordinator - Rheumatology

Portsmouth Hospitals University NHS Trust

This post is only open for applications for individuals employed within the Hampshire and Isle of Wight NHS Care System.

Organisations within scope are as follows:

• Hampshire and Isle of Wight Integrated Care Board
• Southern Health Foundation Trust
• Portsmouth Hospitals University NHS Trust
• University Hospital Southampton
• Solent NHS Trust
• South Central Ambulance Service
• Isle of Wight NHS Trust

Position Type: Permanent, Full-time, 37.5 hours per week

Salary: £23,614 per annum

Do you want to make a difference to our patients and families? Do you thrive in a fast-paced environment? If so, we would love to hear from you.

We are seeking an enthusiastic, motivated, and flexible individual to fill the position of DAWN Coordinator on a permanent basis. We are a dedicated team who pride ourselves in providing an excellent standard of care to our patients and supporting our wonderful clinical staff. We are a busy, forward-thinking department where teamwork is paramount and good customer care essential.

The DAWN co-ordinator will work as part of the Patient Pathway team in Rheumatology outpatients. The Pathway team are responsible for booking and managing Daycase activity, downloading a busy helpline service, managing Biologic medication accounts, and providing admin support for our blood monitoring system DAWN.

Main duties of the job

• Follow departmental guidelines and pathways for blood monitoring of patients on immunosuppression treatment.
• Communicate with patients and external healthcare providers to update treatment plans and ensure appropriate blood monitoring is taking place.
• Have sufficient understanding of the department and monitoring processes to understand how to respond to and provide information of a non-clinical nature to patients and healthcare providers, exercise judgement when deciding to escalate queries and responses and/or to be able to redirect as necessary to the correct part of the organisation.
• Ensure monitoring systems and pathways are kept up to date, identify changes to care in clinical documentation and enter/update data as required. Maintenance of accessible and accurate electronic data storage for the department.
• Generate reports from monitoring system to support departmental processes, drug changes and research studies.
• Use template letters to provide patients with blood results and blood phase requirements as instructed by clinical/medical team.
• Answer patient calls, take messages, redirect and answer queries as appropriate.
• Download patient calls and emails from the patient advice and information line, upload, redirect and respond to admin queries.
• Support admin duties across the department.
• Have sufficient understanding of Biologic and Daycase pathways to provide support and cover if required.
• Support and implement monitoring changes.

About us

Here at Portsmouth Hospitals University NHS Trust, we are proud to provide expert, compassionate care for our local population. We are ranked as the third in the country for research, embedding education and training across the organisation. Our main hub is the Queen Alexandra Hospital, which is one of the largest hospitals on the south coast employing over 8,700 staff.

Our patients come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes our hospital stronger. If you share our values and our enthusiasm for getting it right for patients, colleagues, and our community, you will find a home at Portsmouth Hospitals University NHS Trust.

Job responsibilities

• Follow departmental guidelines and pathways for blood monitoring of patients on immunosuppression treatment.
• Communicate with patients and external healthcare providers to update treatment plans and ensure appropriate blood monitoring is taking place.
• Have sufficient understanding of the department and monitoring processes to understand how to respond to and provide information of a non-clinical nature to patients and healthcare providers, exercise judgement when deciding to escalate queries and responses and/or to be able to redirect as necessary to the correct part of the organisation.
• Ensure monitoring systems and pathways are kept up to date, identify changes to care in clinical documentation and enter/update data as required. Maintenance of accessible and accurate electronic data storage for the department.
• Generate reports from monitoring system to support departmental processes, drug changes and research studies.
• Use template letters to provide patients with blood results and blood phase requirements as instructed by clinical/medical team.
• Answer patient calls, take messages, redirect and answer queries as appropriate.
• Download patient calls and emails from the patient advice and information line, upload, redirect and respond to admin queries.
• Support admin duties across the department.
• Have sufficient understanding of Biologic and Daycase pathways to provide support and cover if required.
• Support and implement monitoring changes.

Other

• Maintain personal and professional development to meet the changing demands of the job, participate in appropriate training activities and encourage and support staff development and training.
• Always keep requirements in mind and seek out to improve, including achieving customer service performance targets.
• Adhere to Trust policies and procedures.
• Respect the confidentiality of all matters that they may learn relating to their employment and other members of staff. All staff are expected to respect the requirements of the Data Protection Act 1998.

This job description does not purport to cover all aspects of the job holders duties but is intended to be indicative of the main areas of responsibility.

Person Specification

Qualifications

• GCSE grade C or equivalent in English Language

Experience

• Previous experience of working in a busy office environment. Experience of working in a patient-focused environment.

Skills and Knowledge

• Proven effective written and oral communication skills for liaison with colleagues, medical staff and members of the public. Proven ability to use a personal computer with knowledge of word processing, and Windows applications. Proven ability to work on own initiative and manage own workload. Proven experience of working with cross-functional teams.

Personal Qualities

• Proven strong interpersonal skills. Proven strong administration skills. Effective communicator both orally and on paper. The ability to act and ensure delivery. Is responsive and flexible.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Portsmouth Hospitals University NHS Trust