Data Subject Request Administrator

TN United Kingdom; Manchester; Hybrid; GBP 60,000 - 80,000

Job description

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Data Subject Request Administrator, Manchester

Client:

Location: Manchester, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference:

aae2ab3e53ba

Job Views:

91

Posted:

11.03.2025

Expiry Date:

25.04.2025

Job Description:

Job Title: Data Subject Request Administrator

Locations: Manchester or Tunbridge Wells (hybrid working)

Role Overview:

Reporting into the Customer Relations department, the Data Subject Request Administrator will be responsible for coordinating, tracking, and completing all Subject Access and other rights requests, in a timely and accurate way within Data Protection regulations. The role will also be responsible for providing MI to assist with the root cause analysis of issues found.

Responsibilities:

1. Manage the end-to-end process of a Data Subject Request made by policyholders, ensuring responses are provided within ICO guidelines and extended if required.
2. Log all requests and produce correspondence in response to subject access and rights requests received in line with GDPR regulations.
3. Maintain accurate records of any communication with customers and colleagues.
4. Contact other business areas as soon as possible upon receipt of Data Subject Requests to allow for timely solutions.
5. Ensure the Data Subject Tracker is up to date and weekly figures are provided to the Team Manager.
6. Proactively escalate any issues and provide feedback to team manager/leader when appropriate.
7. Take full responsibility for file requests and process them within the regulated timeline.
8. Take ownership of complex requests and apply appropriate redactions/exemptions as outlined in the Data Protection Act and GDPR.
9. Manage Right to be Forgotten and Right to Erasure cases per company retention policy and respond accordingly.
10. Manage a varied workload, prioritizing tasks across multiple Data Subject Requests and making decisions on redactions.
11. Maintain an awareness of GDPR and related data protection legislation.
12. Develop and maintain good working relationships with key contacts within the business.
13. Audit SharePoint and delete any duplicate or no longer required data.
14. Monitor mailboxes to ensure they are up to date and respond to customers/colleagues in a timely manner.
15. Respond to customers via email, providing support and jargon-free explanations to ensure a first-class service is always provided.
16. Double-check colleagues’ work, providing constructive feedback and making further redactions if required.
17. Send Data Subject Requests securely via email or post, ensuring the correct data is sent and logged as complete.

Skills:

• First-class customer service skills and a positive approach are essential.
• Ability to communicate effectively at all levels.
• Demonstrates excellent organizational and time management skills.
• Excellent attention to detail.
• Methodical approach to tasks with strong administration skills.
• Strong knowledge of DPA/GDPR regulations.
• Insurance and claims handling background is desirable.