Data Quality Assurance Lead, Director

Technology & Business Enablement (T&BE) empowers Citi to achieve its day-to-day operational and long-term growth goals, enabling execution of Citi’s strategy by providing technical solutions and infrastructure across the firm.

T&BE is responsible for the technology and infrastructure colleagues use, defending the firm from cyber-attacks, and processing every loan, transaction, trade, and customer request that comes into the firm. Our teams re-engineer the client and partner experience to deliver excellence through secure, reliable and controlled services, focused on making Citi a simpler bank that is easier to work and do business with. Another critical component of T&BE is the Enterprise Data Office which is responsible for overseeing Citi’s Data strategy and implementation. This includes driving consistent standards and capabilities for enterprise data management.

Within T&BE, the Chief Operating Office (T&BE COO) drives a strong focus on risk and controls, compliance and value across T&BE organization and oversees Controls, Analytics and Decision Management, Quality Assurance, Regulatory Management, Data and Transformation for Technology, as well as Business Execution for our Technology, and Foundational Services functions.

The T&BE Quality Assurance (QA) function sits within T&BE COO organization and is responsible to provide independent and objective assessment on the effectiveness, quality and timeliness of the remediation of high severity issues and Transformation regulatory commitments across T&BE globally.

The Data Quality Assurance Lead is a newly created role and will be a key member of the T&BE QA team. This role will report to the T&BE Data Quality Assurance Head. The Data Quality Assurance Lead will be instrumental in establishing and implementing quality assurance processes within the Enterprise Data Office globally.

Key Responsibilities:

1. Execute the QA mandate and provide oversight to drive consistent and clear QA processes, monitoring, reporting and escalation.
2. Maintain common QA standards, procedures and governance processes to create and maintain consistent and best in class QA protocols.
3. Review the identified issues, gain agreement on planned actions and provide strategic remediation paths for key issues.
4. Partner across T&BE, 1st line Risk and Controls, 2nd and 3rd line functions to drive accountability to deliver on remediation activities.
5. Define and implement future state strategies over Data Quality Assurance activities.

Quality Assurance Processes:

1. Proactively support T&BE Data Quality Assurance Head and T&BE Head of Quality Assurance in identifying and executing strategic decisions and initiatives.
2. Lead a QA team and ensure on-time and quality execution of QA reviews across assigned portfolio in conformance with T&BE QA procedure. Supervise the team to ensure quality and concise QA workpapers and traceability matrix documentation. Ensure QA workflow tool is updated with accurate and complete information.
3. Demonstrate expertise of risk management and control and in-depth knowledge of the assigned portfolio, Consent Order plan and interdependencies with other Issues/Regulatory Commitments.
4. Supervise allocated resources and budgeted hours for the assigned portfolio to ensure any potential deviations is addressed and provide timely feedback in QA workflow tool.
5. Drive positive change for T&BE to strengthen its risk management and control environment through successful Issue/RBCM remediation.
6. Escalate any concerns/observations to relevant senior stakeholders and support them to identify solutions.
7. Publish quality and on-time QA status reporting to T&BE leadership.
8. Publish quality and on-time QA Clearance/Non-objection memo.
9. Manage and mentor QA team members and support their career development within Citi.
10. Drive improvement initiatives to improve the quality and efficiency of the function.
11. This is a global role involving interaction with stakeholders across APAC, EMEA and NAM. Work timings accordingly will remain flexible.

Qualifications:

1. Extensive experience in risk and control, supervision, issues management QA / control and monitoring processes.
2. Specific subject matter expertise regarding risk and control disciplines within Data and/or Technology processes.
3. Ability to effectively drive and lead change in an organization with Citigroup’s size.
4. Meaningful knowledge of the risk management framework, including risk identification, risk appetite and strategy, risk-related decisions, processes and controls, risk analytics and governance.
5. Experience working horizontally across an organization and participating in enterprise-wide implementations of major policy and relevant risk programs.
6. Comprehensive knowledge and understanding of strategic elements of financial, operational, technical, and regulatory environment across the company.
7. Experience in data remediation activities.
8. Broad understanding of relevant banking regulation and supervisory expectations for large complex financial institutions.
9. Well-developed listening skills and a strong ability to engage at the executive management level by providing proactive support and advice on a variety of risk matters.
10. Superior oral and written communication skills, and in particular ability to assess and contribute to the content of key risk and control reporting.
11. Strong leadership skills and demonstrated experience with a proven track record in driving positive and sustained change.
12. Proven record of effective communication with regulatory bodies and awareness of relevant banking regulation and supervisory expectations.
13. Ability to lead by example, strong influential and interpersonal skills, used to deliver results and push the organization agenda in a complex environment.
14. Strong ability to engage at the senior management level and demonstrated communication experience at different levels of organization.

Education:

1. Bachelor's/University degree, Master's degree preferred.

Job Family Group: Risk Management

Job Family: Business Risk & Control

Time Type: Full time

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting