Data Protection & Complaints Officer

Data Protection & Complaints Officer
3 - 6 month ongoing contract
£27.96 p/hr umbrella
Monday to Friday 9am to 5pm
Home based, but can also work in the office

Role Purpose

The Data Protection and Complaints Officer will support the coordination for all matters relating to the Children Act Representation Procedures. You will play a key role supporting the Customer Care & Data Protection Manager on all aspects of customer feedback and transparency requests, including Statutory Complaints (Children Act), Corporate Complaints, Ombudsman Enquiries, Councillor & MP Enquiries, Data Subject Access requests, Disclosure Requests and Freedom of Information Requests. You will support the effective resolution of customer concerns and complaints, using a menu of dispute resolution options.

Responsibilities

1. Support and oversee the completion of Subject Access Requests (SAR), including:
2. Liaising with service users to clarify and support their request where appropriate
3. Locating and collating records
4. Applying exemptions under the Data Protection Act as needed, including redaction of information
5. Drafting responses and organising the sharing of files
6. Consulting with internal colleagues, especially Children’s Services’ practitioners and information governance staff
7. Maintaining clear records of SAR activity and contributing to regular reporting
8. Working to demanding statutory deadlines in the completion of SARs

Requirements

1. Working knowledge and experience of managing information access regimes, especially under the Data Protection Act and, especially, around the handling of subject access requests.
2. Experience working in a housing association or council is essential to be considered.
3. Experience and skilled in drafting reports and responses, communicating verbally and in writing for a wide range of audiences.
4. Experience of working in Children’s Services or similar.

If you are interested in this position AND meet the requirements, APPLY NOW.