Data Protection and Complaints Officer

Our local authority client based in West London are urgently seeking an experienced Data Protection and Complaints Officer.

£27.96 an hour Umbrella

ROLE DESCRIPTION

The Data Protection and Complaints Officer will support the coordination for all matters relating to the Children Act Representation Procedures. You will play a key role supporting the Customer Care & Data Protection Manager on all aspects of customer feedback and transparency requests, including Statutory Complaints (Children Act), Corporate Complaints, Ombudsman Enquiries, Councillor & MP Enquiries, Data Subject Access requests, Disclosure Requests and Freedom of Information Requests. You will support the effective resolution of customer concerns and complaints, using a menu of dispute resolution options.

ABOUT THE ROLE

You will need to:

1. Support and oversee the completion of Subject Access Requests (SAR), including:
1. liaising with service users to clarify and support their request where appropriate
2. locate and collate records
3. apply exemptions under the Data Protection Act as needed, including redaction of information
4. drafting responses and organising the sharing of files
5. consulting with internal colleagues, especially Children’s Services’ practitioners and information governance staff
6. maintaining clear records of SAR activity and contributing to regular reporting
7. work to demanding statutory deadlines in the completion of SARs

ABOUT YOU

Knowledge & Skills:

1. Fantastic communication skills to develop rapport and confidence with colleagues and service users.
2. A structured approach to planning and organising casework to deliver to plan.
3. Strong customer care skills.
4. Working knowledge and experience of managing information access regimes, especially under the Data Protection Act and, especially, around the handling of subject access requests.
5. Experience and skilled in drafting reports and responses, communicating verbally and in writing for a wide range of people.

Please apply with your updated CV ensuring that any gaps in employment are explained.

At this point, may we take this opportunity to thank you for the interest you have shown in this role. Unfortunately, due to the high volume of applications that we receive, it is not always possible to respond to everyone. Therefore, unless you hear from us within the next 7 days, your application for this vacancy will have been unsuccessful.