Data & Insight Analyst

About The Role

• You will deliver the timely and critically considered data and insight for all BAU activity, proactively delivering relevant daily, weekly, monthly and quarterly data reporting and insight which is actively used and understood by the business, ensuring the insight and way it is delivered evolves to meet the evolving needs of the business.
• You will maintain a well-rounded understanding of our business model and Asset Risk activities in order to identify and formulate appropriate data insight and ‘so what stories’.
• You will proactively deliver the timely and critically considered data and insight for strategic projects with an agreed Data Team outcome requirement, designing and proactively delivering data reporting and insight solutions in agreement with the needs of the business.
• You will inform and champion new and existing ways to communicate clear and tangible insight that bridges the gap between the data and the Asset Risk deliverables, from visualisation to storytelling that engages with a wide variety of stakeholders at different levels of the organisation.
• You will maintain a deep understanding of the critical data sets and 'so what' messages relating to the new and used car market, MO fleet dynamics and economic picture, to produce strong storytelling narratives that deliver tangible outcomes.
• You will maintain a considered understanding of all key Asset Risk data management & insight needs, the tools and systems used to support them, and ensure they meet the current and future needs of the business.
• You will proactively ensure the tools and systems used in all data and insight activity meet the needs of the business, and support stakeholder engagement to deliver enhancements that meet the future needs of the business.
• You will actively embrace an effective data culture in Asset Risk; data quality, monitoring, governance in support of meaningful and timely insight that delivers a tangible, ‘so what’ outcome.
• You will deliver and cover data and insight activities in a matrix way of working approach across the Asset Risk Operational Teams and fellow Asset Risk output owners.
• You will be an effective mentor for the wider Data Analysts and wider team where appropriate, raising awareness for people to identify and address the right skills and development paths.
• You will be an advocate for Asset Risk, and work with colleagues around the business to promote best practices and skills & knowledge sharing.
• You will develop collaborative and enduring relationships with the Asset Risk and wider business leadership teams, relevant stakeholders, and be an advocate for Asset Risk and our ways of working.

About You

• Analytical thinking: Ability to analyse complex data sets and derive meaningful insights.
• Attention to detail: Precision in data analysis to ensure accurate & reliable results.
• Communication: Excellent verbal and written communication skills. Ability to convey complex information (data storytelling) clearly.
• Problem-Solving: Proactive in identifying issues and developing effective solutions.
• Coaching: Strong coaching skills to manage and motivate a team.
• Adaptability: Ability to adapt to changing business needs and priorities.
• Commercial awareness: Can understand the business environment, market trends, and the financial impact of decisions to align models with the organisation's strategic goals.

• A degree in Data Science, Statistics, Mathematics, Computer Science, Information Technology, or a related field is usually required.
• Experience of delivering data led insight in a commercial environment.
• Experience of delivering data and insight activities across a group of multiple stakeholders in a matrix operating model.
• Experience of working in a data governance framework.
• Experience of coaching junior data analysts.

• Understanding of data science, business analytics, and related disciplines.
• Data governance framework principles.
• Coaching colleagues in data governance or data insight.

About The Company

Motability Operations is a unique organisation, virtually one of a kind. We combine a strong sense of purpose with a real commercial edge to ensure we provide the best possible worry-free mobility solutions to over 815,000 customers and their families across the UK. Customers exchange their higher rate mobility allowance to lease a range of affordable vehicles (cars, wheelchair accessible vehicles, scooters, and powered wheelchairs) with insurance, maintenance and breakdown assistance included. We are the largest car fleet operator in the UK (purchasing around 10% of all the new cars sold in the UK) and work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10.

Our values are at the heart of everything we do. They represent ambition, and we look for our people to live and breathe them every day:

• We find solutions.
• We drive change.
• We care.

We operate hybrid working across the organisation where we split our time between working on-site at our offices, and at home, remotely within the UK. We believe hybrid working achieves a good work/life balance for our colleagues, allowing us to connect with each other, collaborate on important work, and perform together to deliver for our customers. It allows us to have the flexibility to work remotely up to 2-days per week whilst also using the great office spaces we have available.

As a Motability Operations team member, the benefits you can expect are:

• Competitive reward package including an annual discretionary bonus.
• 15% non-contributory pension (9% non-contributory pension during probation period).
• 28 days annual leave with option to purchase and sell days.
• Free fresh fruit and snacks in the office.
• 1 day for volunteering.
• Funded Private Medical Insurance cover.
• Electric/Hybrid Car Salary Sacrifice Scheme and Cycle to Work Scheme.
• Life assurance at 4 times your basic salary to give you peace of mind that your loved ones will receive some financial help.
• Funded health screening for over 50s.
• Voluntary benefits: charitable giving, critical illness insurance, dental insurance, health and cancer screenings for you and your partner, discounted gym memberships and season ticket loans.
• Employee Discount Scheme with an app to save on the go.
• Free access to healthcare apps such as Peppy, Unmind, Aviva Digital GP and volunteering app on Hand for all employees.
• Generous family leave policies.

At Motability Operations, we believe in building a diverse workforce, where our people are empowered to attend work as their true selves, and we encourage people from all backgrounds to apply. We want to sustain a culture that nurtures, where employees are free to flourish and where they’re rewarded equally, regardless of race, nationality or ethnic origin, sexual orientation, age, disability, or gender.

We pride ourselves on being an inclusive employer and as such, all our offices provide first-rate disability access. With our hybrid working environment, we do our best to accommodate part-time and flexible working requests where possible, building on our culture of trust, empowerment, and flexibility.