Data Hub Service Manager (NHS AfC: Band 8a) - Data & Digital - NHS Norfolk and Waveney Integrat[...]

Employer: NHS Norfolk and Waveney Integrated Care Board

Employer type: NHS

Site: Norfolk County Hall

Town: Norwich

Salary: £53,755 - £60,504 per annum

Salary period: Yearly

Closing: 19/09/2024 23:59

NHS AfC: Band 8a

NHS Norfolk and Waveney Integrated Care Board (ICB) plans and buys healthcare services for our local population. We are accountable for the performance and finances of the NHS across Norfolk and Waveney – a total budget of £2 billion a year. Known as NHS Norfolk and Waveney, the organisation works with local people, health and care professionals, and partner organisations to improve the health and wellbeing of our population.

The organisation is part of the Norfolk and Waveney Integrated Care System. A system dedicated to working with partners in local government, the voluntary sector and others and helping the NHS to support broader social and economic development and to tackle inequalities in health outcomes.

We believe strongly in creating a workplace built on teamwork, whilst allowing individuals to grow and develop in their own roles. Our main offices are based at 8th Floor of Norfolk County Hall, Martineau Lane, Norwich, NR1 2UE however we have a local office for the East of the region based in Beccles and another in the West of the region based in King’s Lynn, therefore travel across the Norfolk and Waveney footprint as well as out of county is required according to where our stakeholders are situated.

Our three ICS goals are:

1. To make sure that people can live as healthy a life as possible.
2. To make sure that you only have to tell your story once.
3. To make Norfolk and Waveney the best place to work in health and care.

If you are someone who enjoys making a difference and would like to help people in Norfolk and Waveney live longer, healthier and happier lives then we would love to hear from you.

Job overview

As Healthcare becomes more complex, there is an ever-growing need to understand and interpret large data sets to provide insight and support decision makers, ensuring we serve our communities in the most efficient and effective way. Businesses thrive by making the best use of their data, and the Norfolk and Waveney Integrated Care Board are no exception to this.

At the heart of this strategy is the development of a new secure cloud platform that will support the system in this. The Data Hub Service Manager will be responsible for the management and delivery of the Data Hub services to the Integrated Care System, ensuring that the solution is delivered in accordance with agreed policy, process and service level agreements.

Main duties of the job

The post holder will act as the process owner for key processes relating to this solution including Change, Problem, Incident and Asset management. The role will include, but is not limited to:

1. Customer relationship management - ensuring the service meets expectations, fostering engagement and good relationships across the ICS to enhance the service provided by the Data Hub.
2. Coordination of use case capture and development of those use cases into business, functional and technical requirements for approval and prioritisation, progressing this through to delivery.
3. Management for the data hub infrastructure, support and maintenance contracts, working with internal and external partners as required.
4. KPI reporting - demonstrating the performance of the service in support of ICB/ICS requirements.
5. Developing the roadmap and strategy including the identification of new requirements or opportunities for development of the data hub based on emerging deficits, changes to best practice or national policy.
6. Day to day financial management of the Data Hub and ensuring efficiency in operation of the platform and service.
7. Ensuring continual review of Data Hub operations, policies, procedures, access and audit.

Working for our organisation

You will be working within the Insight and Analytics team comprising of approximately 30 informatics specialists, supporting the Integrated Care Board (ICB) but with close collaboration with all our Health and social care partners across Norfolk and Suffolk.

This is an opportunity to be a part of the team at the start of our journey and to help shape and guide and develop our cloud platforms. The work is varied, and will cover a wide variety of skills and technologies. The team now largely work from home with occasional requirements to attend the office, but agile working is available. There are flexible working opportunities.

Detailed job description and main responsibilities

Operational

1. To oversee team members to deliver the requirements listed above; engage and liaise with key stakeholders, in particular:
1. To support the delivery of day to day activities and projects.
2. To manage team and drive delivery of a range of business initiatives and projects.
3. To support the identification and sharing of best practice in employee engagement.
4. To operate in a highly political and sensitive environment.
5. Support the portfolio of initiatives in demonstrating value for money for the current spend through tracking, managing and delivering agreed benefits.
6. Lead the team through the allocation and co-ordination of project-related activities, collaborating with project managers to establish and embed key risk management and issue resolution processes.

Project Management

1. Development, maintenance and attainment of the formal Data Hub project plan and associated events, ensuring the flexibility of the project if required to meet conflicting/changing requirements.
2. Responsible for a high standard of work supporting the delivery of projects on time, to quality standards and in a cost-effective manner. Maintain the project initiation document and associated plans with regular team meetings to monitor progress and resources.
3. Coordinate and ensure all aspects of work within the team are appropriately allocated, well managed and delivered on time, helping to resolve day to day issues. Provide immediate, detailed support to all team members.
4. Sequence the activities in data and digital projects logically, effectively, and efficiently, incorporating any lessons learned from similar past projects.
5. Pro-actively and effectively manage stakeholders, respond to, and resolve conflict between different stakeholders when this arises through facilitation or other appropriate mechanisms.
6. Consider the impact of any change the projects will have on the business and oversee handover of any products to ensure full ownership and buy-in within the business.
7. Ensure that the projects maintain business focus, have clear authority and that the context, including risks, are actively managed in alignment with the strategic priorities of NHS.
8. Apply a structured change management approach and methodology for the impact of any change.

Financial and Physical Resources

1. Act in a way that is compliant with Standing Orders and Standing Financial Instructions in the discharge of budget management responsibilities.
2. Budget holder for assigned function/team, budget setting with the Head of Department. Responsible for ensuring adherence to the budget, ongoing monitoring of expenditure against budget and ensuring the appropriate documentation is available for scrutiny.
3. Identify products, equipment, services and facilities for assigned activities, achieving stakeholder buy-in as required. Placing orders and signing invoices, keeping mindful of budget limitations.
4. Responsible for making recommendations, providing advice and able to prepare strategic reports/briefings for the Head of Department, Steering/Reference Groups and others as required.
5. The post holder will be required to manage the data service costs aligned with allocated budgets and contribute to the evaluation of the cost of delivering use case requirements.

Staff Management

1. Responsible for the day-to-day range of staff management matters, which will include responsibility for supporting appraisals, development of staff, recruitment, and where necessary processes such as grievance and disciplinary matters.
2. Responsible for an individual’s development on the job and job performance management. Work in conjunction with supervisors and other managers to assess and manage confidential information about an individual’s performance and capability development.

Information Management

1. Drafting reports summarising status on issues, appraising outcomes, and providing progress reports for the Head of Department.
2. Collate as required, qualitative and quantitative information and lead appropriate analysis to develop robust business cases and contribute to project ‘products’.
3. Analyse, interpret and present data to highlight issues, risks and support decision making.
4. Develop, score and define backlog items that guide the team in Data Hub product enhancement or development.
5. Solve service-related problems, provide assurance, and make decisions to ensure business deliverable commitments.
6. Ensure the team have the information they need to support delivery of data solutions and wider use cases as appropriate.
7. Support future planning of analytics solutions aligned to use cases to ensure that developments are not evaluated without due considerations taking place.
8. Devise and provide improvements to current management information, analysing, reporting and suggesting procedures to enhance decision making processes.
9. Work with partner organisations on the development of common data models, and ensuring ongoing improvements in data quality in support of Data Hub functions.

Research and Development

1. Plan, develop and evaluate methods and processes for gathering, analysing, interpreting and presenting data and information.
2. Deliver projects to comply with key performance indicators.
3. Co-ordinating Research & Development initiatives, delegating as appropriate.
4. Ensure products are properly implemented, evidenced and evaluated.
5. To keep up to date with latest versions and features of the analytics stack.
6. To read and understand complex material so that these can be further developed into specifications for information analysts.
7. Increase an understanding of Agile practices, Lean, new technologies opportunities and other new trends.
8. Working closely with the Research and Evaluation Team to identify, measure and report on benefits realisation for the Data Hub and associated use case developments.

Planning and Organisation

1. To facilitate the development of analytics specifications with customers that lead to the development of new analytical product or enhance existing products.
2. Contribute to the strategic planning of Team projects, identifying interdependencies across projects/functions, potential impacts on wider organisation, resource requirements and building in contingency and adjustments as necessary.
3. Contribute to the development of performance and governance strategies and the development and implementation of improvement programmes, in accordance with Clusters and Sector priorities.
4. Contribute to short, medium and long term business plans, achieving quality outcomes.
5. Work autonomously, guided by national policy regulations or guidance – in particular referring to national policy directives from NHS England. To advise customers on the interpretation and impact of policies and initiatives.

Policy and Service Development

1. Strive to improve the effectiveness, performance, ease of access and understanding of existing data hub products and services.
2. Responsible for proposing and drafting changes, implementation and interpretation to policies, guidelines and service level agreements (SLA’s) which may impact service.
3. Proposes changes to own function making recommendations for other service delivery.

The post holder will need to maintain a good knowledge of emerging policies from government departments for example pensions, change management, constitution. This will assist in the thinking and definition of the strategy discussions for the Network and stakeholders.

Person specification

Experience

1. Experience leading a multi-organisational digital service/project.
2. Digital Service Management Qualification.

Communication & Analytical

1. Must be able to provide and receive highly complex, sensitive or contentious information, negotiate with senior stakeholders on difficult and controversial issues, and present complex and sensitive information to large and influential groups.
2. Proven problem solving skills and ability to respond to sudden unexpected demands.

Planning

1. Comprehensive experience of project principles techniques and tools such as Agile, Prince 2 and Managing Successful Projects.
2. Demonstrated capability to plan over short, medium and long-term timeframes and adjust plans and resource requirements accordingly.

Management

1. Ability to embrace, lead and drive change.
2. Proven ability to supervise, support and develop a high performing team. Managing workload, conflicting priorities, and quality.

Hybrid Working

The ICB operates a flexible approach to working. It is expected the majority of our staff will work from a combination of home and office (where possible). For staff designated in a hybrid role they should have a safe and suitable place to work with Broadband access and space for a desk, chair and monitors. At interview a discussion will take place between the recruiting manager and the candidate to ensure they are clear on what is expected.

Your application

Please submit your application form without delay to avoid disappointment; we will close vacancies prior to the published closing date if we receive a sufficient number of completed application forms.

We are unable to accept CV’s as part of an application. Only those candidates who clearly demonstrate how they meet the person specification on their application will be shortlisted for this job. Be mindful that any offer of employment will be subject to pre-employment checks e.g. health, identity, right to work, qualifications, registration and references. Please provide up to date referee details to avoid delay.

To ensure diverse representation at all levels across the workforce and to understand the differing needs of our stakeholders, Norfolk and Waveney ICB is committed to equality, diversity and inclusion and to addressing any imbalance of opportunity or disadvantage that an individual with a protected characteristic could face. We would strongly encourage applications from candidates from under-represented backgrounds.

Applicants with a disability need only meet the essential criteria to be invited to interview. We will also make any reasonable adjustments to the recruitment process providing that you inform us of any special requirements.

Further information

Please check the email account (including your junk mail) that you supplied as part of your application on a regular basis following the closing date and throughout the recruitment process, as this is how we will communicate with you.

Arden & GEM CSU administer this account on behalf of the ICB, you may receive communications from both the CSU and the ICB during your recruitment.

Employer certification / accreditation badges

Name: Pete Best

Job title: Associate Director of Insights & Analytics

Email address: Pete.Best2@NHS.net