Data Entry & Customer Service Assistant

Data Entry & Customer Service Assistant
Croydon area
£24,000 - £26,000
Office based
Benefits:
Company events
Company pension
Employee discount
20 days paid leave + 8 bank holidays (you will be required to work on selected bank holidays, to be recovered with time off in lieu)
On-site parking
Transport links
Monday to Friday
A fantastic opportunity working for our client to support their sales customer service, working as part of an international, people-oriented team.
Full software and product training will be provided, but any previous experience using the Microsoft Office package and/or Sage 50 accounting system, or work experience in a customer service-oriented position is a bonus.
Most importantly, you will be a team player with the drive and enthusiasm to thrive in a busy environment.
Responsibilities of the Data Entry & Customer Service Assistant
• Data entry into spreadsheets
• Timely and accurately registering and processing customers’ orders via phone call, e-mails or text messages (what's app)
• Preparing internal picking requests and booking couriers collections
• Processing invoices on the company’s accounting system
• Meticulous filing of daily paperwork
• Supporting the sales and accounts team with ad-hoc administrative duties
• Delivering stellar phone support to both customers and our delivery teams
• Daily maintenance of data files and file organization
• Review and verify the accuracy of entered data
Personal specification for the role of data Entry & Customer Service Assistant
• Proven experience in a data entry or administrative role is preferred.
• Ability to answer customer questions confidently and accurately
• Accurate data entry with minimal errors
• Managing calls, emails, and inquiries simultaneously
• Familiarity with data entry tools like spreadsheets (such as excel)
• Understanding customer needs and preferences by listening attentively
• Prioritizing tasks effectively to handle multiple customers
• Proficiency in using computerised systems and software applications, especially Ms Office Pack

Job Info

Job Title:

Data Entry & Customer Service Assistant

Company:

CV-Library

Location:

Posted:

Closes:

Jan 6th 2025

Sector:

Administration

Contract:

Permanent

Hours:

Full Time

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