Data Centre Engineer

Data Centre Engineer

Perm

Farnborough

Up to £45,000pa

My client is looking for a Data Centre Operations Technician to help ensure the smooth operations of the Data Centre through various responsibilities, such as the installation, patching, and configuration of bespoke environments for various internal and external vendor solutions using a variety of different manufacturers of Network, Server, and Storage Hardware.

Key responsibilities for this job:

1. Use internal ticketing systems and uphold fault resolution SLAs in line with contractual obligations around troubleshooting, configuration, and replacement of components within a variety of managed services Hardware (Servers, Switches, Firewalls, Storage Arrays, etc.).
2. Installation, configuration, and effective load balancing of Intelligent PDUs for power monitoring.
3. Troubleshoot local area network (LAN) connectivity issues and support internal teams to re-establish remote access to customer environments via SSH, Terminal Services/Remote Desktop Services or Remote Access Controllers.
4. Basic troubleshooting of structured cabling links between racks identifying any faults or inconsistencies and liaising with internal or external Cabling teams to repair and re-test.
5. Build, utilize, maintain, and deploy custom DCIM software ensuring 100% adoption and accuracy is achieved in all Exponential-e client Data Centres.
6. Work with various departments within the business alongside professional and managed services as well as the Data Centre Managers to establish procedure improvements and knowledge sharing across departments.
7. Drive operational excellence and continuous improvement within the Data Centre by working closely with the Data Centre Specialists and Managers to establish a library of supporting procedure documentation.
8. Produce monthly reports on Space, Power & Structured Cabling capacity to ensure expansion and additional cabling deployments are addressed in a timely manner and Power is closely monitored.
9. Participate, contribute, and adhere to strict change control procedures when performing critical moves, adds, and changes to any of the supported environments within the Data Centres.
10. Build a good rapport and show competency with local policies and procedures of our third-party Data Centre providers and Hosts.
11. Produce audit and quality control checks periodically on hardware and cabling deployments to ensure 100% system accuracy is maintained.

Data Centre Access, Site Management, Proactive System Monitoring & Remote Hands

1. Maintain a professional and disciplined approach when working within Data Centres.
2. Uphold adherence to ISO 9001, ISO 27001, ISO 20000 & ITIL standards and best practices.
3. Manage, process, and host access, remote hands, and delivery tickets for any visitors or specialist third-party technicians requiring access.
4. Proactively monitor internal ticketing systems to ensure swift responses within SLA timeframes.
5. Ensure Data Centres are always kept in a clean and presentable manner.

Knowledge and experience required:

1. Ideally 3+ Years working in a Managed Hosting/Public and or Private Cloud Enterprise Data Centre Environment.
2. Experience working within a Hyper-Scale Cloud Data Centre (Desirable).
3. Proficient in Server, Storage & Network deployment and ongoing break-fix support.
4. Basic knowledge and understanding of Data Centre M&E Design, Power, Cooling, Redundancy, etc.
5. Deep understanding of DCIM tooling and the importance of accurate asset tracking and management (Particularly NLyte).
6. Experience with Structured Cabling deployments of Copper & Fibre - Including design and deployment - looming, testing, and terminating principles (Desirable).
7. Demonstrable experience in deploying a variety of industry-recognized manufacturers of server, network, and storage hardware in complex dedicated environment designs.
8. Familiar with IT Hardware Concepts (RAID, SAN, x86 architecture, SCSI, FC, ethernet, iLO).
9. Proficient with productivity software including, but not limited to, Microsoft Office and Open Office as well as email client software.
10. Excellent written and verbal communication skills with proficiency with Microsoft office applications.
11. Willingness to participate in 24/7 on-call Rota to support out-of-hours incidents.
12. Full UK Driving License and personal car is a must for this position.
13. Some travel will be made by flight or train and covered by company expenses.