Data Center Network Technician, Hayes, Infrastructure Delivery - Deployment Team

Data Center Network Technician, Hayes, Infrastructure Delivery - Deployment Team

Job ID: 2794269 | Amazon Data Services UK Limited

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

We are looking for Data Center Technicians to join our expanding Infrastructure Operations team. Data Center Technicians are the primary resolver and troubleshoot and solve a range of datacenter infrastructure issues including, but not limited to: hardware, fiber, networking, and related problems. You will be part of the Data Center Operations (DCO) team, overseeing the operation and maintenance of the IT infrastructure and hardware for data centers in AWS Cloud regions. You will become the primary resolver for your support team, and gain troubleshooting skills on different hardware and software cases.

You will be able to troubleshoot and solve most infrastructure issues and engage other appropriate solutions groups on more complex problems to drive solutions.

Key job responsibilities

1. SAFETY: Follow and maintain the highest safety standards and diligently encourage a world-class safety culture. Own the safety initiatives and projects to foster a strong safety culture.
2. DATA CENTER OPERATIONS (DCO): This position involves:

• Diagnosing hardware and network problems followed by physical repairs
• Troubleshooting events within internal Service Level Agreements (SLAs)
• Performing root cause analysis of equipment failures

A day in the life of an ID Technician is exciting and varies from day to day with a range of responsibilities, including patching fibre connections, troubleshooting link issues using our internal applications with careful planning, especially when spanning across separate data centers in different regions. We also handle hardware installation in racks, device configuration and upgrades, as well as executing scripts. Collaboration with multiple teams is crucial whilst working on projects as we maintain regular progress updates. We have access to internal systems to keep data up-to-date and use internal resources to dive deep and to keep learning.

BASIC QUALIFICATIONS

• Recognized academic or industry qualification (CCNA, JNCIA, degree or relevant work experience).
• Possess TCP/IP networking knowledge and a broad understanding of infrastructure technologies with proficiency in network cabling, optic types, and test equipment, including VFL, power meter, and OTDR, familiarity with cabling best practices and methodologies, and the ability to troubleshoot networking, routing, and connectivity issues, including network device configuration, application interaction, and cabling infrastructure connectivity.
• Ability to specify power and cooling requirements, participate in hardware racking/stacking, and actively contribute to the migration, basic configuration, and rollout of new or upgraded hardware. Be able to move and lift computer equipment up to 50lbs.

PREFERRED QUALIFICATIONS

• Strong understanding of major Command Line Protocols (Cisco IOS, JunOS, etc.) and common Networking Protocols (BGP, OSPF).
• Significant background in large-scale datacenter network implementations and support.
• Several years of experience working in virtualized enterprise networking environments.
• Proficient in IT best practice frameworks (ITIL, LEAN, AGILE) and operational excellence concepts or methodologies (a plus).

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Posted: November 6, 2024 (Updated about 3 hours ago)

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