Data and Digital Systems Manager

IMPETUS; London; On-site; GBP 35,000 - 55,000

Job description

About Impetus

Impetus transforms the lives of young people from disadvantaged backgrounds by ensuring they get the right support to succeed in school, in work and in life.

We find, fund and build the most promising organisations working with these young people, providing core funding and working shoulder-to-shoulder with their leaders over the long term to help them become stronger.

At Impetus we focus on the critical factors that influence the education and employment outcomes for disadvantaged young people in the UK, working with organisations that have the potential for impact at scale, helping their leaders to deliver lifechanging, benchmark beating, sustained outcomes.

We provide them with the funding and the tools to grow and deliver on their promises to the young people they serve. We also seek to influence government and the wider sector to back effective support for young people and invest with other like-minded organisations to tackle the most difficult and under-supported challenges.

We are resolutely focused on outcomes and impact, driven by quality evidence.

You would be joining a team that is passionate, rigorous, determined, creative and warm. We care deeply for our colleagues, our charity partners and the young people we serve.

Impetus is a registered charity and our charity number is 1152262.

About the team

This is an important role based in a busy Operations team which covers office management, information technology, finance and human resources. The team play a key role in supporting the organisation to achieve its mission of supporting young people from disadvantaged backgrounds to succeed.

The Operations team comprises the Director of Finance and Operations, HR and Learning Manager, Head of Finance, HR Officer, Finance and Operations Assistant and a part time Administrator. Payroll and IT support are outsourced.

About the role

We are looking for a talented professional with a strong understanding of CRM and digital systems and a passion for maximising the value of data, who is looking to join an organisation where they can put their skills to use across all aspects of our operations. You will join at a key time to develop and embed our work in this area, providing critical support to all our teams as well as maintaining and developing our cross-organisation systems.

You will lead on the development, administration, and staff engagement with, and training on, our Salesforce CRM system. This will include data from, and working with, all departments of Impetus, including our donors and prospects, our collaboration with partner charities, and our communications with email audiences. You will also manage the relationship with our existing Salesforce partner agency, drawing on them for additional support resource and coordinating broader development projects. The successful candidate will have experience developing and drawing value from Salesforce, including both technical development and collaborating closely with teams to drive engagement and best practice.

You will be responsible for our other cross-organisational digital systems, including our office and file storage platforms, data warehouse, visualisation, and ETL tools, website analytics, and Digital Asset Management system, as well as providing support for our Finance and HR systems, including providing training to staff and answering any questions related to these systems. You will collaborate closely with our Communications team, for example around website and social media analytics and reviewing the progress of the social media strategy. From time to time you may also be asked to provide support or advice to our portfolio charities. The role will also be responsible for helping to drive adoption of GenAI across Impetus.

As the sole technical and digital specialist role at Impetus, this position requires a collaborative individual who can work across diverse teams while also operating independently with a high level of autonomy. You will take ownership of CRM and systems for a dynamic, inquisitive, and growing organisation, helping to drive its growth and impact.

Key responsibilities:

CRM:

1. Own the development and administration of our Salesforce system.
2. Work with all teams at Impetus to maximise their engagement with Salesforce and provide relevant training.
3. Manage the relationship with our Salesforce support partner to leverage additional administration, and development project, resource.
4. Ensure data quality and integrity within Salesforce.
5. Gather information and data to identify business requirements and processes for adding to, or further developing on, Salesforce.
6. Evaluate technical solutions in terms of meeting business requirements.
7. Develop reporting within Salesforce.
8. Answer staff queries and ad hoc requests.

Systems Management:

1. Administer, maintain, and develop core organisational systems, including our office and file storage platforms, data visualisation and ETL tools, website analytics, Digital Asset Management system, and Finance and HR systems.
2. Ensure effective knowledge management across our internal systems.
3. Provide support to staff on these systems, including training, and answering any queries and ad hoc requests.
4. Lead the development of the visualisation of core organisational and team data, as well as managing the underlying data.
5. Maintain and develop our data warehouse.
6. Collaborate with our outsourced IT partner to ensure the availability, resilient operation, and development of our systems.
7. Aid the development of a culture of data literacy and data-driven decision-making across Impetus.

Person specification

Essential:

1. Advanced knowledge of, and significant experience with, Salesforce development in a professional context.
2. Experience around ensuring compliance with GDPR and cybersecurity frameworks e.g. CyberEssentials.
3. Significant experience of collaborating closely with varied non-technical stakeholders to determine requirements, evaluate solutions, and plan development.
4. Experience working with agencies and partners.
5. Excellent team player, willing to work flexibly and collaboratively to respond to changing organisational needs/priorities.
6. A proactive and solutions focussed approach.
7. Excellent written and oral communications skills with the ability to communicate effectively in a range of formats to a range of audiences.
8. Strong project management skills.
9. Ability to work independently and use initiative to manage a busy and varied workload.
10. Strong attention to detail with a clear and diligent working approach.
11. Experience with MS Office suite.
12. A commitment to Impetus’ mission.
13. A commitment to equality, diversity and inclusion.

Desirable:

1. Salesforce certification.
2. Knowledge of and experience with some of our other core systems:

• PowerBI (or similar visualisation tools)
• Google Analytics
• Snowflake (or similar data warehouses)
• Fivetran (or similar ETL tools)
• Xero (or similar Finance tools)
• Canto (or similar Digital Asset Management systems)

Knowledge of T-SQL.

Experience with cross-system automation tools e.g. Zapier, Power Automate.

Experience in delivering cross-organisational training.

How to apply

You will need to:

1. Complete the online form (including the equal opportunities monitoring form)
2. Upload a comprehensive CV and supporting statement

The supporting statement should be no more than two sides of A4 and should address the criteria in the person specification.

You should also include the contact details of two referees, one of whom must be your current or most recent employer. Referees will only be approached with your express permission.

As part of our commitment to flexible working we will consider a range of options for the successful applicant. All options can be discussed at interview stage.

The deadline for applications is 9.00am Tuesday 15 April 2025.

Interviews:

1. First round interviews will take place on 23 April 2025.
2. Second round interviews will take place on 01 May 2025.

You will also be required to provide proof of your eligibility to work in the UK.

Our commitment to equity, diversity and inclusion

We believe that a diverse workforce leads to an organisation that is more open, creative and gets better results.

We want our team at Impetus to represent the diversity of the people and communities we serve. We also want our team to be one where different experiences, expertise and perspectives are valued, and where everyone is encouraged to grow and develop.

We want to reach a diverse pool of candidates. We are happy to consider any reasonable adjustments that potential employees may need to in order to be successful.

We recognise the importance of a good work/life balance. We do everything we can to accommodate flexible working, including working from home, working part-time job shares and other arrangements.

Please just let us know in your application or at any stage throughout the process (and beyond) if these are options you’d like to explore.

Impetus is an equal opportunity employer and is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of age, disability, gender reassignment, marriage and civil partnership, race, religion or belief, sex and sexual orientation. We value diversity and welcome applications from people of all backgrounds.

Personal Data

Your personal data will be shared for the purposes of the recruitment exercise. This includes our HR team, interviewers (who may include other partners in the project and independent advisors), relevant team managers and our IT service provider if access to the data is necessary for performance of their roles. We do not share your data with other third parties, unless your application for employment is successful and we make you an offer of employment. We will then share your data with former employers to obtain references for you. We do not transfer your data outside the European Economic Area.