Data Administrator

Riverside; Gateshead; Hybrid; GBP 25,000; Full time

Job description

Job Title: Data Administrator

Contract Type: Permanent

Salary: £24,627 Per Annum

Working Hours: 37.5 hours per week

Working Pattern: Monday - Friday, 9am-5pm, Hybrid

Location: Gateshead Office or Catterick - The Beacon or the Hackney Office (Hackney Office has an additional £4,000 London Allowance)

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.

The difference you will make as a Data Administrator

To work in partnership with key stakeholders to achieve the Op FORTITUDE mission to end veteran rough sleeping. This Government-funded referral service supports veterans who may be rough sleeping or are at risk of homelessness. The role involves working collaboratively as part of a committed team to deliver an outstanding service by administering the referral gateway for single veterans at risk or experiencing homelessness to access suitable accommodation. The aim is to put customers first and empower them to achieve their goals and aspirations, while undertaking a range of tasks that contribute to safe and effective service delivery.

About You

We are looking for someone with:

• High attention to detail to ensure data accuracy and integrity.
• Competent and accurate administrative and IT skills.
• Experience using a Customer Management System.
• Ability to analyse data and present it in various formats.

Why Riverside?

At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working With Us, You’ll Enjoy

• Competitive pay & generous pension
• 28 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity And Inclusion At Riverside

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

Applications may close before the deadline, so please apply early to be considered.

Role Profile

• Referral Management Service: Support the delivery of a referral management service by providing comprehensive data administration.
• Assist the National and Service Manager with data quality control by identifying missing customer data to analyze trends and performance.
• Understand software capabilities and design/run weekly, monthly, and quarterly reports for internal and external stakeholders.
• Identify areas for improvement in data protection and management within the service.
• Support new starters with their Customer Management System setup and training.
• System Efficiency: Support the Service Manager in understanding system improvements to enhance service efficiency. Liaise with external parties requesting data and advise on deliverability and timelines.
• Subject Matter Expertise: Act as the subject matter expert for software packages, including Inform and the Customer Management System.
• Quality Audits: Conduct quality audits on data and identify necessary improvements.
• Documentation: Compile information and prepare documentation for the Op Fortitude Team.
• Continuous Improvement: Contribute to the continuous improvement of processes and procedures.
• Data Requirements: Ensure data requirements are met at all times in accordance with contractual obligations.
• Basic Administration Tasks: Perform basic administration tasks for the National Manager and Op Fortitude, including:
• Booking travel and accommodation
• Taking meeting minutes
• Liaising with external organizations
• Designing and collating surveys

Other Information

You will be required to:

• Adhere to Riverside’s Policy and Procedure framework (e.g., health & safety, safeguarding, dignity at work, GDPR, cash handling).
• Deliver your role in line with Riverside company values – “Our Riverside Way”.
• Participate in team meetings, attend regular supervisions, and reflective practice sessions.
• Undertake regular training and take responsibility for continuous development to deliver your role safely.
• Occasionally undertake additional duties and responsibilities in consultation with your Line Manager.

Person specification

Essential

Knowledge, Skills and Experience

• High attention to detail to ensure data accuracy and integrity.
• Competent and accurate administrative and IT skills.
• Experience using a Customer Management System.
• Ability to analyse data and present it in various formats.
• Excellent communication skills.
• Ability to organize tasks and plan accordingly.
• Team player with a caring, flexible, resilient, can-do attitude.
• Ability to use initiative and make confident decisions.

Desirable

• Understanding of the veteran sector.
• Personal lived experience of serving in the forces or of homelessness.

About Us

Riverside is one of the UK’s leading not-for-profit social housing and regeneration organisations, owning or managing around 75,000 homes from Irvine to Kent. We are a leading provider of supported housing services, particularly for those affected by homelessness, and our track record of transforming lives and revitalising neighbourhoods dates back over 90 years. We have plans to build over 15,000 affordable homes over the next decade.

Our ways of working

Commitment to Diversity