D365 Customer Engagement Functional Consultant

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Client:

Avanade

Location:

Birmingham, United Kingdom

Job Category:

Customer Service

EU work permit required:

Yes

Job Reference:

1cec536f8883

Job Views:

3

Posted:

30.03.2025

Expiry Date:

14.05.2025

Job Description:

At Avanade, we see how the power of Dynamics 365 shapes the future of businesses every day. By combining our unmatched Microsoft knowledge with our creative approach to innovation and strong industry knowledge, we create a lot of opportunities for Microsoft, our clients, and for you. Avanade has countless paths for you to pursue. One of them is sure to lead to your unique version of success.

As a D365 Customer Engagement (CE) Functional Consultant, you will be client-facing and will work closely with clients to design, implement, and optimise D365 Customer Engagement solutions, ensuring they align with business objectives. You’ll solve problems using your D365 knowledge as you liaise between Avanade clients, your project team, and the wider internal CE community. This role provides the opportunity to work for Microsoft’s #1 partner, with an unrivalled focus on personal development and training in both technology and softer consulting skills.

Together we do what matters.

• Proven experience as a D365 CE Functional Consultant in a consultancy or client-facing role.
• Strong expertise in Microsoft Dynamics 365 CE (Sales, Customer Service, Marketing, Field Service).
• Experience with Power Platform (Power Apps, Power Automate, Power BI) is highly desirable.
• Ability to translate business requirements into technical solutions.
• Strong understanding of CRM best practices and industry trends.
• Experience with customisation and configuration of D365 CE, including workflows, business rules, forms, and views.
• Excellent communication and stakeholder management skills.
• Knowledge of data migration, integration, and reporting tools.
• Microsoft certifications are a plus.

This role requires a strong understanding of business processes, excellent stakeholder management, and the ability to configure and customise D365 CE applications.

Key Responsibilities:

• Engage with clients to understand their business needs and translate them into functional requirements.
• Design and implement Microsoft Dynamics 365 CE solutions, including Sales, Customer Service, Marketing, and Field Service modules.
• Lead workshops, requirement gathering sessions, and stakeholder discussions to define solution roadmaps.
• Configure, customise, and extend D365 CE using Power Platform (Power Automate, Power Apps, Power BI).
• Work alongside technical consultants and developers to deliver end-to-end solutions.
• Provide guidance on best practices, solution architecture, and business process improvements.
• Conduct system testing, user training, and support change management activities.
• Troubleshoot issues and provide ongoing support to clients post-implementation.
• Stay updated with the latest Microsoft Dynamics 365 and Power Platform trends and updates.

Some of the best things about working at Avanade:

• Opportunity to work for Microsoft’s Global Alliance Partner of the Year, with exceptional development and training (minimum 80 hours per year for training and paid certifications).
• Real-time access to technical and skilled resources globally.
• Dedicated career advisor to encourage your growth.
• Engaged and helpful coworkers genuinely interested in you.

Find out more about some of our benefits: Employee Benefits at Avanade.