D&I Deployment Engineer

This is a Fixed term deployment support post within a close-knit team providing IT support to the Trust's clients and their IT equipment, which reside on the network or as standalone devices. This includes installation, fault diagnosis and rectification, and administration of associated processes.

The deployment team is a close-knit team of nine working towards providing the best customer experience we can whilst supporting each other in our daily endeavours.

Preference will be given to internal Trust staff, as well as 'Priority' and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.

Main duties of the job

Operating within a close-knit team, the D&I Deployment Engineers play an important role in ensuring effective deployment of IT equipment in support of the Trust's Digital strategy. Engineers deploy assets in support of the rolling replacement programme, digital projects, and business as usual requests. These assets are used by end users in clinical and operational settings. You will be involved in full cycle logistic and request processes from provisioning IT kit, deployment, configuration through to managing disposal processes. Deployment Engineers also get involved with fault diagnosis, rectification and administration. The role requires great customer service skills and an ability to update and modify records accurately. The Deployment team is a vital cog within the wide D&I service, and development of the digital agenda would be impossible without their support.

About us

We are a people business - where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care. The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure. PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY. If you have any issues with applying online and need additional support including reasonable adjustments with the application process, please contact the recruitment team on 01752 432100. We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case. We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams. It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.

Job responsibilities

PRIMARY DUTIES & AREAS OF RESPONSIBILITY

General

• Administrative levels of access required to perform the tasks listed below will inevitably give technicians possible oversight of sensitive staff and patient information and a good level of discretion will be required.
• D&I Deployment Engineer will take responsibility for care of such data and ensure that its integrity is protected during call handling/fault rectification process.
• D&I Deployment Engineer must always ensure that the relevant policies are adhered to by others and report any breaches/abuse to higher management.
• D&I Deployment Engineer must have the ability to resolve technical problems of varying complexity within appropriate guidelines and support.
• D&I Deployment Engineer will offer support and training where needed whilst installing new equipment.

IT Equipment Deployment and Control

• Receipt of IT/Telephony Equipment and asset management.
• Preparation/configuration of IT/Telephony Equipment and installation of additional software requirements.
• Deployment of IT/Telephony Equipment.
• A good understanding of manual handling as equipment will need to be frequently moved both manually and mechanically.
• Upgrade of IT/Telephony Equipment.
• Disposal of IT/Telephony Equipment.
• Logging/Maintaining/Completing Warranty Calls.
• Logging/Maintaining/Completing Maintenance Calls.
• Assisting in the development of relevant processes for the team.
• Liaising with the projects team and other D&I departments to ensure the successful completion of works within deadline parameters.

All equipment needs to be dealt with through lifetime management and maintenance of associated asset records and user accounts. This will include installation of telephony equipment and organising associated cabling and structure requirements. This post will involve physical handling of PCs and peripherals during delivery, installation and/or disposal processes. Maintaining accurate records of all assets.

For further details please see the attached JD & PS.

Person Specification

Knowledge & Experience

• Proven knowledge and demonstrable experience of Computer hardware and software, including Windows 10/11, IOS, Android Operating systems, IP telephone systems, Printers, unified communications, video conferencing and messaging systems.
• Excellent PC skills and demonstrable experience, especially with Microsoft office suite.
• Able to interpret and follow verbal and written instructions.
• To be able to plan and implement IT projects in conjunction with IT and non-IT staff.

Qualifications

• GCSE's 9-4 (A-C) in Maths & English.
• NVQ Level 3 in IT related subject or equivalent demonstrable experience.
• Proven holder of (or working towards) a qualification in IT related field.
• Good communication skills, written and verbal, with ability to demonstrate fluency, clarity and effectiveness at all levels.
• Attention to detail and accuracy.
• Willingness to attend and contribute to meetings with IM&T and wider Trust stakeholders.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

University Hospitals Plymouth NHS Trust - Derriford Hospital

Contract

Fixed term

Duration

18 months

Working pattern

Full-time

Reference number

216-AM-A7113730

Job locations

University Hospitals Plymouth NHS Trust - Derriford Hospital