CYP Administrator/Team Secretary

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NHS
Lincoln
GBP 10,000 - 40,000
Be among the first applicants.
Yesterday
Job description

Lincolnshire Partnership NHS Foundation Trust

We are looking for a friendly, reliable, hardworking administrator to join our committed Children & Young People (CYP) Services to support the Management Team/Service. This is an office-based position with some flexibility for home working but there may be a requirement to travel across the county for meetings/training or to support the needs of the service. Mileage will be paid.

You should have proven administrative experience and possess excellent organisational and communication skills with the ability to problem solve. There is a specific requirement for note taking and providing administration support to internal and external meetings. You should be competent with the use of Excel, Outlook and Microsoft Teams.

We are looking for someone flexible with the ability to work on their own or as part of a wider team. You will be a key member of a friendly team and service who will help to support all teams in times of need with contributing to the smooth and efficient running of the office. This will include referrals processing, typing and formatting of correspondence, and other data requirements using our clinical system.

Main duties of the job

To undertake administration duties in support of clinical and non-clinical activity in the CYP Service ensuring administrative support is available to management team and service as appropriate.

This will include, but is not limited to:

  • To assist with coordinating meetings including the provision of note taking, preparation and circulating supporting documentation.
  • Diary management.
  • Gathering information and data inputting.
  • Help to assist with data monitoring using Excel housekeeping reports.
  • Inputting referrals onto the clinical system.
  • Organising and contacting young people and families by telephone or letter to offer an appointment.
  • Typing letters and correspondence using audio/copy typing and word processing systems.
  • To provide reception support if required.
  • Liaising with internal and external providers.
  • Navigating and updating clinical systems and electronic databases.
  • Maintaining the services' shared online workspace/website if required.
  • Management and coordination of rota tasks.

About us

Lincolnshire Partnership NHS Foundation Trust provides mental health services and a number of learning disability, autism and social care services in the county of Lincolnshire. Employing around 2,900 staff, and serving a population of over 768,400, our people lie at the heart of everything we do.

We offer options for flexible working and provide a wide range of training and promotion opportunities in all professions. We support and celebrate diversity, have active staff networks groups and are always looking at what more we can do to support our staff.

Job responsibilities

Please view the job description and person specification for full details.

We will offer comprehensive training and development opportunities for the successful applicant. For further information, contact Sue Robinson on 01522 535189.

When completing your application, please demonstrate how you meet the role criteria.

Person Specification

Qualifications

  • NVQ 3 in Business Administration or equivalent qualification or relevant experience
  • Good standard of general education including English

Experience

  • Considerable experience in an office administration role
  • Extensive experience of Microsoft Office packages, including Word, Excel, and Publisher
  • Typing and formatting letters
  • Data inputting and monitoring
  • Outlook and diary management
  • Extensive customer service experience
  • Planning and scheduling events, meetings, diary appointments
  • Experience of working in a medical or NHS setting.
  • Experience of working in a mental health environment
  • Familiar with Trust database systems preferably RIO

Skills

  • Good communication skills ensuring that service users, staff and carers are treated in a polite and efficient manner, using tact and confidentiality at all times
  • Good organisational skills, with the ability to respond to multiple requests and the ability to efficiently manage and organise own workload.
  • Good office skills being able to work under pressure and deadlines
  • Microsoft Office packages including Word, Excel, Outlook and Publisher
  • Typing to a high standard, including letter writing and formatting
  • Good understanding of information governance and patient confidentiality
  • Professional telephone manner with the ability to deal with difficult conversations professionally and compassionately

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Lincolnshire Partnership NHS Foundation Trust

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