About Aspire
At Aspire Technology Solutions, we look for dynamic individuals who want to work for one of the fastest growing IT and Cyber Security providers in the UK. Our mission is to deliver technology like no other. It is such an exciting time to join us on our journey as we continue to grow and expand!
About the role
As a Cyber Security & Infrastructure Analyst (L1), you will work within our 24/7 team where you will provide rapid response and remediation to customer cyber security alerts and IT issues. As part of the 24/7 team, you will work on a shift rotation. Working alongside the wider Service Desk, you will work towards continually driving home technical solutions whilst putting our customer's needs first. Communication with customers will take place over the phone and via email whilst utilising fault-finding programmes that assists you to diagnose and fix customer problems remotely. Customer service is key to success in the role - living our values are woven through everything we do to guarantee that our service delivery is second to none.
What you will be doing
When on nightshift, you will:
When on dayshift you will:
You will suit the role if you have:
The following certifications are advantageous but not essential:
Our values
We understand that you might not have all of the qualifications and experiences that we think are key to succeeding in this role, therefore we provide continuous learning and development at Aspire, which is at the heart of everything we do. As long as you are passionate, eager to learn and driven to be the best at what you do and live our values this role may be a fit for you.
Salary
£28,200 - £36,000 (inclusive of 20% shift allowance) (depending on experience)
Benefits
Here at Aspire we offer a great benefits package and a competitive salary. Being a people-centric organisation is what sets us apart - we strive to look after our people in the best way we can!
Location and Working Arrangements
You will be based at Aspire's Gateshead Head Office, with travel as required to meet the needs of the business.
Hours of Work
A shift pattern of 4 days on and 4 days off - with shifts alternating between day and night shift. Day shift will consist of 8-hour shifts, which are staggered between the below patterns:
7.00 a.m. - 4.00 p.m.
9.00 a.m. - 6.00 p.m
11.00 a.m - 8.00 p.m
Night shift will consist of 11 hour shifts, which are staggered between the below patterns:
6.00 p.m. - 6.00 a.m.
8.00 p.m. - 8.00 a.m.
10.00 p.m - 10.00 a.m.
Equality, Inclusion and Diversity at Aspire
Aspire is an equal opportunity employer committed to creating a culture that respects and values each other's differences, that promotes dignity, equality and diversity that encourages individuals to develop their true potential.
Interview Process
We generally conduct interviews in three stages, lasting approximately 2-3 weeks depending on everyone's calendars.
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