Cyber Incident Management Lead

Thames Water; Reading; Hybrid; GBP 57,000 - 68,000; Full time

Job description

As the Cyber Incident Management Lead, you will play a critical role in developing, implementing, and maintaining cyber incident management plans and processes which ensure Thames Water's ability to prevent, detect, respond to, and recover from cyber incidents that could disrupt critical water and waste services, or compromise information/data.

You will play an integral role in ensuring the security and reliability of Thames Water's operations, reducing cyber risk to our essential services, and continuously improving our ability to respond to a cyber-attack.

What you’ll be doing as a Cyber Incident Management Lead

• Develop, review, and update cyber incident response and recovery plans to address emerging threats and regulatory requirements.
• Work with third-party vendors, regulators, and governing bodies to ensure a cohesive response to major incidents.
• Provide feedback and recommend improvements based on exercise outcomes and lessons learned.
• Maintain records of cyber incidents, including root cause analyses and post-incident reviews.
• Prepare regular reports for leadership on the effectiveness of cyber incident management processes.
• Ensure cyber incident management compliance with applicable cybersecurity regulations and standards, such as NIS (Network and Information Systems) regulations, ISO 27001, NIST, MITRE.

Base location – Hybrid – Clear Water Court Reading
Working pattern – 36 hours Monday to Friday

What you should bring to the role
Essential

• Extensive experience in incident management and/or IT risk management.
• Experience in critical infrastructure, utility, or public sectors.
• Ability to work under pressure and manage multiple priorities.
• Strong communication and interpersonal skills to liaise effectively with technical and non-technical stakeholders.
• Proficiency in incident management tools and cybersecurity technologies.
• Knowledge of cybersecurity frameworks (e.g., ISO 27001, NIST SP 800-61, MITRE ATT&CK).

Desirable

• Bachelor’s degree in Computer Science, IT, or a related field.
• Experience in Cyber Security.
• Relevant qualifications (CISSP, CISM, CRISC).
• Previous experience conducting training and simulations to enhance organisational preparedness.

What’s in it for you?

• Competitive salary from £57,500 up to £67,500 per annum depending on experience.
• Annual Leave - 26 days holiday per year increasing to 30 with the length of service (plus bank holidays).
• Generous Pension Scheme through AON.
• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers, and life assurance.

Find out more about our benefits and perks.

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values.

Working at Thames Water

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy fast-tracked career opportunities, flexible working arrangements, and excellent benefits.

Whether you’re interested in a role in one of our call centres or science labs, we’re looking for people like you with real passion and a burning desire to make things better.

So, if you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

Our overarching aim is to ensure that Thames Water is a great, diverse, and inclusive place to work. We welcome applications from everyone and offer extra support for those who need it throughout the recruitment process. Our aim is to remove any real or perceived barriers to success, so if you need assistance, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues, and earn some extra money along the way.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.