Customs Capability Manager - Coventry (Hybrid)

Customs Capability Manager - Coventry (Hybrid)

Job reference 321410
Competitive salary plus £4200 car allowance, healthcare, 18% annual bonus potential, 27.5 days annual leave plus bank holidays rising with service and a company pension scheme with highly competitive contribution rates.
Permanent, Full time
PFW International Hub/Monthly travel expected to Farringdon, London

An exciting opportunity has arisen at Royal Mail for the role of Customs Capability Manager. In this position, you will lead the business in managing customs requirements, ensuring compliance, and collaborating with internal and external stakeholders to develop effective solutions. Your pivotal role involves aligning customs systems, software, and operational strategies with overall business objectives to facilitate seamless global trade activities.

About the role

In this position you'll:

1. Act as the go-to advisor for the business on all matters relating to commercial customs requirements and obligations, keeping up to date with new legislation and case law impacting the sector.
2. Lead commercial customs discussions with Import and Export products team as well as Sales and Account Managers to review the lifecycle of customs-related products and solutions, identifying new opportunities and ensuring continuous improvement.
3. Lead as key subject matter expert advisor to the internal business and customers.
4. Keep abreast of government, legislation and other changes impacting the sector and ensure RMI is prepared in a timely manner.
5. Work closely with all stakeholders across the business for developing fit-for-purpose, compliant and efficient customs solutions.
6. Liaise closely with Group Tax and Legal on implementing solutions which maintain an acceptable level of compliance.

About You

1. Degree or equivalent in Customs, International Trade, Supply Chain, Business, or a related field.
2. Extensive years of operational experience in customs operations (desirable: product management and customer experience).
3. Strong understanding of global customs regulations, compliance, and trade laws.
4. Experience managing customs systems, including collaboration with third-party software providers.
5. Excellent stakeholder management skills, with proven experience liaising between departments such as compliance, legal, product, technology, and logistics.
6. Strong problem-solving skills and the ability to deliver bespoke customs solutions.
7. Knowledge of change management processes and software implementation governance.
8. Experience working in an Agile environment and managing implementation of customs regimes.

Benefits

1. Family friendly support - enhanced maternity pay, paternity leave, adoption leave and shared parental leave.
2. Discounts and offers - there are more than 800 offers to help you save on things like groceries, days out, holidays and your household bills.
3. Supportive and generous company sick pay.
4. Your Wellbeing - you and your family have 24/7 access to services and tools to help you get the most out of life. From your physical and mental health to financial and social support and advice. It’s free, and it’s for everyone.

Next Steps

The next stage of the selection process will be a face to face or virtual interview consisting of competency based and role specific questions.

Trust forms the foundation of everything we do in Royal Mail. We want to be transparent about what kind of qualities we are looking for and build trust from the very beginning of your journey with us. The first step is your interview, and we mean ‘your’ interview. We want to give you the opportunity to shine. To enable you to do this, we will provide you with your interview questions ahead of the interview taking place. This will allow you time to prepare, and ensure you have your best examples in mind. Royal Mail Group values both trust, and our people.

We don’t expect every candidate to meet the full criteria for the role. If your experience looks a little different from the job requirements, but you feel you have the relevant skills to bring value to the role, we’d love to learn more about you.

Royal Mail are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve.

We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required.

We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.

Closing Date: 21st January 2025. Please note, this advert may close early if the appropriate number of applications has been reached.