Customs and Trade Compliance Manager

Rhian_Convatec; London; Remote; USD 40,000 - 80,000

Job description

Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care. With around 10,000 colleagues, we provide our products and services in almost 100 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention and protection of at-risk skin, to improved patient outcomes and reduced care costs. Convatec’s revenues in 2023 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC). To learn more about Convatec, please visit Convatec Group.

About the Role:

This role will support the Customs and Trade Compliance Manager and Customs Compliance & Transportation Manager with the overall customs and trade compliance and provide compliance operational guidance, training, and support to Convatec locations in the US, NL, UK and other global markets. You will lead or support corporate international customs and trade compliance projects as well as be a primary or key corporate contact for import and export operational questions and international customs and trade matters of all kinds. Our successful candidate will demonstrate commitment to excellence, integrity, and the willingness to take ownership and accountability for results. We are looking for a self-starter who enjoys partnering across the organization, working with government agencies, learning new things, with the ability to research new areas of customs and trade compliance to support the organization, and someone who has a “roll-up your sleeves” attitude.

Your key duties and responsibilities will include:

• Supporting the customs & trade Compliance team in the strategic development, delivery, and execution of a standardized compliant international trade compliance program within Convatec.
• Directing operational responsibility for Customs and Trade Compliance program areas as well as oversight of projects in US, NL and UK and other global markets as needed.
• Ensuring import and export shipments conform to governmental rules and regulations by managing inquiries, requests from brokers, forwarders, manufacturing sites, distribution centers, etc.
• Assisting with root cause analysis and support resolutions of compliance issues based on audit findings.
• Identifying areas for process improvement in the daily resolution of customs and trade compliance related international transactions.
• Supporting continuous improvement and opportunities for trade automation.
• Managing Convatec’s Customs and Trade Compliance recordkeeping program.
• Assisting with the development, implementation and keeping current standard operating procedures and work instructions.
• Supporting Customs and Trade Compliance Manager and Department Lead with compliance program activities and provide support in their absence.
• Assigning and reviewing global Harmonized Tariff Codes (HTS) and updating SAP master data.
• Managing the FDA Import for Export (IFE) program from end to end.
• Maintaining broker and customs agency reports and KPIs.
• Supporting the development and maintenance of customs and trade compliance process and procedures.
• Managing the review and approval of customs broker invoices.
• Evaluating, investigating and mitigating potential customs and trade compliance risks.
• Trade Compliance KPI development and maintenance.
• Resolving issues and contributing to company performance by responding to changing product developments.
• Leading and facilitating projects as needed.

We will be looking for:

• Experience with utilizing global classification software solution to automate and manage global TSHTSHTS classification.
• Experience with utilizing entry verification integrated system solution to automate and manage import entry data verification.
• Ability to perform manual audits of entry data utilizing broker data and government reporting.

You will be working with the following stakeholders:

• Internal – Supply Chain, Sourcing, Plants, Warehousing, Distribution Centers, Marketing, Legal, Quality, Regulatory and other contacts as needed.
• External – Customs Brokers, Freight Forwarders, Government Agencies, Industry consultants and specialists, Customers, Suppliers, Contract Manufacturers.

Language Skills Required:

• Written and spoken English, with Spanish or another foreign language being a plus.

About You:

• Extensive experience in international trade compliance regulations and procedures both import and export.
• Customs Brokers License.
• Food and Drug Administration agency experience in health care (medical device) industry required.
• Demonstrated knowledge of HTS classification of medical device products within US, Europe, and global markets.
• Experience working with a multi-national team.
• Significant analytical problem-solving ability.
• Ability to define a strategy and translate it into actionable plans.
• Able to promote and foster new ideas and strategies.
• Good working knowledge of SAP transactions and reports.
• Experience with Microsoft office applications.
• Ability to work on tight deadlines and discern priorities.
• Strong listening and influencing skills.
• Ability to research and self-educate in new areas of global trade compliance needs.
• University degree in relevant field. Desirable but not required.
• Experience with trade automation solution systems. Desirable but not required.
• Knowledge and experience of managing customs programs globally. Desirable but not required.

Working Conditions:

Our position is remote but office presence may be required for certain meetings or events.

Our products make a big difference every day. So will your contribution. The work you do will mean more, because it'll make things better for your team, our business or our customers' lives. It'll inspire you to deliver to your very best.
And we'll be right behind you when you do.
This is a challenge more worthwhile.
This is work that'll move you.

#AB - 1

#LI-Remote

Beware of scams online or from individuals claiming to represent Convatec.

A formal recruitment process is required for all our opportunities prior to any offer of employment. This will include an interview confirmed by an official Convatec email address.

If you receive a suspicious approach over social media, text message, email or phone call about recruitment at Convatec, do not disclose any personal information or pay any fees whatsoever.

Equal opportunities:

Convatec provides equal employment opportunities for all current employees and applicants for employment.

Notice to Agency and Search Firm Representatives:

Convatec is not accepting unsolicited resumes from agencies and/or search firms for this job posting.

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