Customer Technical Manager

Are you passionate about food excellence and technical innovation? Do you thrive in a dynamic environment where creativity, agility, respect, and excellence are the core values? If so, we have an exciting opportunity for you!

Our client is a leading producer of award-winning dressings, condiments, and marinades for many of the UK's top food manufacturers and retailers. Their brands are well-known and loved, and take pride in their passion for good food, fine ingredients, and technical excellence.

We are currently seeking a passionate and dedicated Customer Technical Manager to join our team. This role is crucial as we navigate through a period of change, and we need a leader who can guide the technical team through the demanding challenges presented by customers and supply base.

• Customer Liaison: Act as the senior technical representative to our customers, ensuring their needs are communicated and fulfilled by the factory.
• Team Leadership: Lead a dedicated team of raw material technologists and technical information officers, fostering a culture of continuous improvement.
• Audit and Compliance: Manage customer audits and technical visits, ensuring all standards and specifications are met.
• Complaint Management: Oversee the customer complaint system, providing data and corrective action plans to prevent reoccurrences.
• Product Development: Collaborate with NPD, commercial, and operational departments to develop safe, legal, and innovative products that meet customer codes of practice.

Competitive Salary: Reflective of your experience and skills.
Career Development: Opportunities for professional growth and development within a supportive team environment.
Dynamic Work Environment: A role where no two days are the same, and you can make a significant impact.

• Food Safety Level 3
• HACCP Level 3
• Experience with raw material & packaging specifications
• Customer technical management experience
• Hosting audits and people management

• Food Safety Level 4
• HACCP Level 4
• Degree in a food-related discipline
• Knowledge of CIMSCEE, specific retailer standards, and our product range (ambient stable)

If you are ready to take on this exciting challenge and make a difference in a leading food company, we want to hear from you! Please submit your CV and a cover letter detailing your experience and why you are the perfect fit for this role. Committed to food excellence and technical innovation.