Customer Team Leader

Co-op; Wales; On-site; GBP 60,000 - 80,000; Part time

Job description

Customer Team Leader

Location: The Millstone PH, Hawarden Road, Penyffordd, CH4 0JE

Pay: £13.65 per hour

Contract: 20 hours per week + regular overtime, permanent, part time

Working pattern: Varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends. This role will include work on our Post Office Counters, to be discussed at interview.

Full, paid training provided.

You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales.

We’re looking for Customer Team Leaders to join our team at Co-op. When you join Co-op, you’ll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.

As a Customer Team Leader, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to help lead the store team – coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.

What you’ll do

• Provide friendly and thoughtful service, supporting tasks on the post office counter and managing the store.
• Develop your team's capabilities through coaching and training, fostering an inclusive culture.
• Ensure that the store remains safe, legal, and fully operational.
• Manage diligence checks and stock accuracy to enhance the shopping experience.
• Support your store manager by deputising when they’re not working and delivering HR processes.
• Lead the introduction of new products and services, encouraging feedback.
• Build relationships and engage with your local community, supporting the local Co-op community plan.

This job would suit people who have

• A genuine care for the needs of customers and members.
• The ability to balance leading and supporting your team while being hands-on.
• Great people skills to build positive relationships with customers and colleagues.
• Strong organisational and problem-solving skills.
• A desire to learn, grow, and develop your leadership skills.
• The flexibility to work a range of different shifts.

Why Co-op?

• Full, paid training and dedicated support for your personal development and career progression.
• 30% discount on all Co-op products in-store plus 10% discounts on all other brands.
• A pension scheme with up to 10% employer contributions.
• Wagestream – a money management app giving you access to a percentage of your pay as you earn it.
• 36 days of holiday (including bank holidays, pro rata for part time colleagues).
• Virtual healthcare services for you and your family, including access to GP appointments, mental health support, and nutrition consultations.
• 24/7 employee assistance service.
• Rotas shared three weeks in advance and accessible on your phone.
• Cycle-to-work scheme.

Building an inclusive workplace

We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.

If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

We'll ask whether you’d like to be considered under the Disability Confident scheme when you apply. If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.

You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.

As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests.

We reserve the right to remove a vacancy before the scheduled closing date.