Customer Support, Veeqo

Description

Veeqo is a multi-channel shipping software built to simplify fast-growth e-commerce. Acquired by Amazon in 2021, Veeqo helps sellers cut shipping costs while increasing the speed of fulfilling customer orders. Selected candidate(s) as Seller Support Associates will serve as the first-line support partners to act as the primary interface for our Veeqo customers, providing phone, email, and live chat support.

Our team in Swansea will be responsible for providing timely and accurate operational support to customers on our internal platform, offering a first-class customer experience in all interactions. A First Line Support Agent will also identify chronic system issues, provide process improvements and recommendations, develop internal documentation, and contribute to a team environment.

The First Line Support Agent demonstrates end-to-end ownership of every seller interaction and handles proactive problem-solving to provide exceptional support to our customers. Able to deal with pressure and satisfy customer concerns or frustration even in the most challenging of environments, our first line support can diffuse complex situations, ensuring customer satisfaction.

Basic Qualifications

1. Advanced proficiency in local language in both written and verbal communication
2. Relevant experience working with data analytics and using these metrics to identify problems
3. Relevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment

Preferred Qualifications

• Beginner or advanced in Spanish / Portuguese / German / Japanese
• Business acumen in areas of e-commerce and retail is advantageous
• Experience within a customer service/contact centre environment would be an advantage.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.

Amazon is committed to a diverse and inclusive workplace. Amazon does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.

Company - Project Kite - UK Parent

Job ID: A2853447