Customer Support Specialist | London, UK

Customer Support Specialist

ClearScore Technology Limited, London, United Kingdom

Customer Support Specialist
We're looking for someone to join our Global Customer Support team, with the main focus on processing escalated queries via email. This is a junior-mid role, ideal for someone who's at the beginning of their career, with a few years of Customer Service experience in Finance, Financial Services or a related field. If this is something that interests you and you would like to continue growing your career at a fast-paced fintech company, please apply.

What you will be doing:

• Working directly with ClearScore users and responding to escalated emails, calls and social media messages, with guidance from more experienced team members.
• Being the voice of the user, creating an internal feedback loop between the product teams and the customer.
• Understanding who our ClearScore and DriveScore users are and seeking to exceed their needs.

Skills we'd love you to have:

• Strong writing skills - Customer Support Specialists are primarily providing customer service in writing, so this is essential for being successful in this role.
• Excellent command of English language.
• Some customer support experience in a Fintech, Financial Services or similar environment is a strong advantage.
• Customer obsessed.
• Passionate about helping people and resolving queries.
• Keen attention to detail and analytical skills.
• Time management and personal organisation skills with the ability to multitask.
• Experience in working towards service targets.
• Willingness to learn and experiment.
• Experience using CRM tools like Zendesk is a plus.

Why ClearScore?
ClearScore is currently the biggest marketplace for credit products in the UK and in South Africa with over 15 million users. We are the first company to facilitate access to credit products using Open Banking data, making credit accessible to users with no credit files or low credit scores. In the UK alone, we have established relationships with over 50 of the main lenders and have been a trusted tool for customers to manage their credit and make better financial decisions.

We were the first business to offer free credit reports. We did so because we are user-centric at our core and believe in leveraging on technology to enable positive financial choices. We are design-led and data driven and we embed these behaviours in everything we do.

Our company culture is a fundamental part of all we have achieved. We believe in hiring smart, driven, passionate and diverse people who are keen on having a real impact in our organisation. We trust you to manage your own time, so we offer flexible work and no fixed desk hours. We don't micromanage and believe in measuring outcomes rather than effort. We have an inclusive culture where all, regardless of seniority, are encouraged to contribute with their ideas, look after their wellbeing and actively seek opportunities for career growth.

If you feel like this could be the place for you, apply and our Talent team will be happy to share more.

Benefits:

• 25 paid holidays and a 'duvet day' on your birthday.
• Private health and dental cover.
• GP office visits.
• Life assurance scheme.
• Up to 6% matched pension.
• Brown bags with guest speakers.
• Access to Perkbox.
• Dog-friendly office.
• Daily breakfast and free snacks.
• Free sports and social clubs.
• Generous training allowance.
• Fast progression.
• Leadership-led training.
• Regular wellbeing events.
• In-house psychotherapist.
• Financial coach to help you plan and achieve your goals.
• Physical and mental health support through BUPA.
• No clock-watching culture.
• Generous maternity and paternity plans.
• Culture and inclusion representatives.

Inclusion Policy:
We are always looking for talented individuals to join ClearScore. We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for our people. Please see our People Policy Notice at https://www.clearscore.com/people-notice.