Customer Support Specialist

Huntress; Sittingbourne; On-site; GBP 26,000; Full time

Job description

Job Title: Customer Support Specialist

Location: Sittingbourne

Salary: £26,000 per annum

About the Role:
My client in the packaging is seeking a Customer Support Specialist to handle customer inquiries, provide product support, and manage orders. You'll coordinate with internal teams, resolve issues, and maintain accurate customer records while ensuring exceptional service.

Key Responsibilities:

1. Responding to inquiries via phone, email, and chat.
2. Processing orders and tracking shipments.
3. Resolving complaints and handling returns.
4. Updating CRM systems and preparing reports.
5. Supporting sales and ensuring compliance with regulations.

Qualifications:
Excellent communication and problem-solving skills.
Detail-oriented with a positive, team-focused attitude.

If you are interested in joining a leading company delivering outstanding customer service, apply now!

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.