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Customer Support Partner
JOHN LEWIS & PARTNERS
Oxford
On-site
GBP 40,000 - 60,000
Full time
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Job summary
An established industry player is seeking enthusiastic individuals to provide exceptional customer service in a dynamic retail environment. In this role, you will engage with customers, resolve their queries, and promote services at in-store events. You will be the face of a trusted brand, ensuring that every customer feels valued and supported. With a focus on teamwork and collaboration, you will also have the opportunity to coach colleagues and contribute to a positive shopping experience. If you are passionate about customer service and thrive in a fast-paced setting, this position is perfect for you.
Qualifications
- Excellent customer service and communication skills are essential.
- Strong organizational skills with attention to detail.
Responsibilities
- Provide excellent customer experience and resolve queries.
- Promote services during in-store events and support the shop.
Skills
Job description
Due to financial regulations, handling money for the bureau de change requires applicants to be over the age of 18 for this role.
- Approach work with a friendly, welcoming and self-motivated attitude to provide the best possible customer experience.
- Resolve customer queries and complaints as a first point resolution in a respectful and compassionate manner.
- Be an ambassador for the John Lewis brand and its reputation as a trusted company.
- Support the wider shop when required and coach Partners on our services and how to handle customer queries/complaints.
- Promote our services at in-store events.
- Excellent customer service skills.
- Great computer skills with the ability to work with multiple software.
- Strong admin/organisational skills, whilst paying close attention to detail and compliance.
- Excellent communication skills with a logical approach.
- Previous experience of working in a customer-facing role is welcomed. However, we'll provide all the training you need so that you can perform at your best, every day.
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